
Bank Direct Contract, Special Assets Account Manager, Risk Management Group
2 weeks ago
Bank Direct Contract, Special Assets Account Manager, Risk Management Group role at DBS Bank .
Job PurposeManage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues. Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.
Key Accountabilities- Perform call to delinquent customers and monitor repayments
- Proactive in managing cases to resolve the NPLs and maximise recovery
- Assess rescheduling/settlement requests
- Adhere to Enterprise Singapore's loan monitoring and write-off requirements
- Update system/database for reporting and tracking purposes
- Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
- Be well-versed in own team process and functions
- Manage a portfolio of delinquent cases and/or NPLs:
- Get customers to settle overdues
- Negotiate repayment terms with customers
- Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
- Work with lawyers, receivers, valuers and auctioneers in enforcement/disposal of collateral
- Liaise with Enterprise Singapore on claim submission
- Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc.
- Update system/database
- Diploma holder and above in any related field
- Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
- Knowledge/experience in collection and/or customer service will be an advantage
- Basic knowledge of banking and financial products
- Proficient in Microsoft Office applications
- Team player with good communication and interpersonal skills
Primary Location : Singapore-DBS Asia Central
Job : Others
Schedule : Regular
Job Type : Full-time
Job Posting : Jul 5, 2025, 12:00:00 AM
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Singapore DBS Bank Limited Full time $40,000 - $60,000 per yearJob Purpose Manage IBG 4 Credit Program - Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank Key Accountabilities Perform call to...
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