Bank Direct Contract, Special Assets Account Manager, Risk Management Group

2 weeks ago


Singapore DBS Bank Full time
Overview

Bank Direct Contract, Special Assets Account Manager, Risk Management Group role at DBS Bank .

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues. Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities
  • Perform call to delinquent customers and monitor repayments
  • Proactive in managing cases to resolve the NPLs and maximise recovery
  • Assess rescheduling/settlement requests
  • Adhere to Enterprise Singapore's loan monitoring and write-off requirements
  • Update system/database for reporting and tracking purposes
Responsibilities
  • Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
  • Be well-versed in own team process and functions
  • Manage a portfolio of delinquent cases and/or NPLs:
    • Get customers to settle overdues
    • Negotiate repayment terms with customers
    • Obtain approval for recall of loans, repayment plans, or write-off
    • Monitor repayment plans
    • Work with lawyers, receivers, valuers and auctioneers in enforcement/disposal of collateral
    • Liaise with Enterprise Singapore on claim submission
    • Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc.
    • Update system/database
Requirements
  • Diploma holder and above in any related field
  • Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
  • Knowledge/experience in collection and/or customer service will be an advantage
  • Basic knowledge of banking and financial products
  • Proficient in Microsoft Office applications
  • Team player with good communication and interpersonal skills

Primary Location : Singapore-DBS Asia Central

Job : Others

Schedule : Regular

Job Type : Full-time

Job Posting : Jul 5, 2025, 12:00:00 AM

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