Bank Direct Contract, Special Assets Account Manager, Risk Management Group

2 weeks ago


Singapore DBS Bank Limited Full time $40,000 - $60,000 per year
Job Purpose

Manage IBG 4 Credit Program - Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

Perform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore's loan monitoring and write-off requirements
Update system/database for reporting and tracking purposes

Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement

Be well-versed in own team process and functions

Manage a portfolio of delinquent cases and/or NPLs:
  • Get customers to settle overdues
  • Negotiate repayment terms with customers
  • Obtain approval for recall of loans, repayment plans, or write-off
  • Monitor repayment plans
Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral

Liaise with Enterprise Singapore on claim submission

Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...

Update system/database

Requirements

Diploma holder and above in any related field

Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered

Knowledge/experience in collection and/or customer service will be an advantage

Basic knowledge of banking and financial products

Proficient in Microsoft Office applications

Team player with good communication and interpersonal skills

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  • Singapore DBS Bank Full time

    Overview Bank Direct Contract, Special Assets Account Manager, Risk Management Group role at DBS Bank . Job Purpose Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues. Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution...


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