Senior Workplace Services Manager-Singapore

Team Introduction

The Workplace Services (Administration) Department takes the lead in developing an exceptional workplace experience across regional offices. They drive workplace strategy, optimize performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximize space utilization and efficiency for all workplace users, including hybrid and remote setups. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment.

Responsibilities:

• Lead the development of workplace experience across multiple office locations. Oversee internal teams and vendors, including contract negotiations, SLA/KPI governance, and service quality assurance. Manage facilities maintenance, ticketing system operations, sustainability programs, and ensure adequate supply of materials, equipment, and signage.
• Drive full-cycle workplace projects such as office relocations, return-to-office initiatives, internal programs, and large-scale regional/global events. Establish governance frameworks, track progress, and implement risk mitigation strategies to ensure projects are delivered on time and within scope.
• Partner with global and regional stakeholders to design and execute workplace strategies. Collaborate with cross-functional teams to optimize space utilization, streamline workflows, and enhance workplace efficiency and employee productivity.
• Conduct workplace data analysis and visualization to identify optimization opportunities. Manage budget planning, monitor expenditures, and drive cost control and investment strategies to maximize operational efficiency.
• Manage workplace service technologies (e.g., ticketing platforms, forums) and drive continuous process improvements. Apply a global perspective to introduce innovative workplace solutions that enhance employee effectiveness and support company growth at both regional and global levels.

Qualifications:

Minimum Qualifications:

• Bachelor degree or above, in facilities, real estate or workplace experience related field.
• Integrated Facilities Management (IFM) Contractor/vendor , and finance/budget/P&L management experience preferred.
• Strong team leadership, development, business partner and stakeholder management skills.
• Holistic workplace, office management, community, events and facilities experience.
• People management experience of internal/external suppliers.
• Project/programme management and strong problem-solving skills.

Preferred Qualifications:

• Strong ownership, data and insight skills; - integrates and applies strategic and operational thinking in daily practices and projects.
• Excellent communication, interpersonal & presentation skills (oral and written).
• Experience or potential to act at a regional level to influence and drive decisions & programmes.
• Excellent judgment, decision-making & influencing skills, particularly in complex situations.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.