Retail Operations Manager

At With Love, we believe shopping can be a force for good — every purchase a way to support independent makers, every retail space a place of connection. We're on a mission to create meaningful shopping experiences and help small brands thrive through collaborative retail. If you're passionate about people, purpose, and thoughtful retail, we'd love to have you on our team.

Job Summary

As our Retail Operations Manager, you'll play a key role in keeping our store and online operations running smoothly while creating a welcoming and supportive environment for our team, customers, and partner brands.

Main Responsibilities

• Lead, mentor, and inspire a team of 10–20 full-time and part-time retail associates to achieve sales goals.
• Motivate the team to work collaboratively towards shared objectives while embodying the WL mission and values.
• Provide coaching, training, and feedback to build a high-performing and customer-obsessed retail team.
• Partner with other functional leads to ensure seamless collaboration across customer experience, operations, HR, and visual merchandising.

2. Retail Performance & Operations

• Oversee day-to-day store operations to deliver an exceptional customer experience.
• Take ownership of building and improving operational systems across Customer Care, Sales, Stock Management, Visual Merchandising, HR, and Loss Prevention.
• Monitor, schedule, and optimize inventory levels; ensure accuracy through regular stock-taking exercises.
• Supervise and set up store administration systems, including goods receiving, cashier balancing, pre-orders/restock requests, etc.
• Establish visual merchandising standards and strategies to maintain impactful displays and strong store presentation.
• Conduct manpower planning and manage shift scheduling to align staffing with peak hours, days, inventory requirements (stock processing etc) and seasonal demands.
• Recruit, train, and nurture a strong team of WL ambassadors who embody the brand's culture.
• Handle customer and staff issues effectively, including complaints and grievances.
• Drive store performance through weekly business reviews, identifying opportunities to increase traffic, enhance customer experience, and maximize profitability.
• Continuously design and refine processes to improve productivity and streamline operations.

Requirements

• Minimum 5 years of retail industry experience, preferably in fashion.
• At least 3 years of proven leadership experience managing front- and back-of-house retail teams.
• Deeply customer-centric, with a genuine passion for serving and engaging with customers.
• Strong leadership and interpersonal skills, with the ability to inspire and energize a team.
• Numerically sharp and tech-savvy, with comfort in using retail systems and tools.
• Flexible to work on shifts, including weekends and public holidays (peak trading days).

Who You Are

• A true With Love ambassador who embodies the brand's values and culture.
• Passionate about people: a natural leader who loves coaching, mentoring, and developing talent.
• Performance-driven, with a strong hunger for results and sales growth.
• Professional, reliable, and detail-oriented with strong judgment and work ethic.
• A strong communicator with an outgoing personality, skilled at building trusted relationships with customers and partners.
• A proactive team player and decisive leader – someone who spots gaps and takes ownership.
• Skilled in all operational aspects of retail: inventory and sales management, cash handling, merchandising, roster building, staff training, recruitment, and stock-taking.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Retail

We're not including external references or unrelated job postings. This description reflects the role and requirements for the Retail Operations Manager at With Love.