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Implementation Support Specialist
3 days ago
Rotating shifts
Boon Keng
1 year contract
Job Scope:The Implementation Support Specialist will be responsible for the implementation of the new EMR system across hospitals in Singapore. Will work with users to provide ground support pre and post go-live, facilitate with User Acceptance Testing (UAT) and training of end-users on the new EMR. The support specialist will be a critical resource to address any system downtime through providing 24/7 rostered application support to end users.
Job Responsibilities:• Provide clinical support for continuity of clinical systems such as Sunrise Clinical Manager (SCM), Cerebral Plus (C+) and other clinical systems• Gather feedback/requirements for clinical systems improvement• Participate in clinical systems testing• Facilitate with end -users training session• Provide both onsite and offsite clinical support to the end-users pre and post implementation and during downtime procedures.• Provide on-call application support to end users through rostering
Requirements:• Diploma or degree in a healthcare discipline (nursing, allied health, medicine) or other degree• Basic use of MS Word, Excel and PowerPoint for documentation and presentation• Excellent interpersonal skills• Excellent customer service skills
Working Hours (Implementation phase / Post implementation) :Morning: 7:00am to 3:30pm / 7:00am to 4:30pmAfternoon: 1:30pm to 10:00pm / 10:30am to 7:30pmNight: 9:00pm to 7:00am / 7:30pm to 7:00am
Allowances:Standby Allowances, Rotating shift allowances during implementation phase and night shift allowances will be given
How to Apply: send your resume to: or telegram @jocelynchan ASAP
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
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