Media & Operations Executive
4 weeks ago
Role Overview
This role supports the Business Team by managing media and marketing initiatives, while also handling operations to ensure smooth processes and enhance business growth.
Key Responsibilities Media & Marketing- Create and manage content for social media, campaigns, and promotional materials to attract and retain clients (Posts, Reels, etc).
- Coordinate with internal teams and external vendors for media production.
- Track engagement and provide insights to improve marketing effectiveness.
- Ensure all communications reflect the centre’s brand and values.
- Respond to operations-related enquiries from clients, parents, and staff professionally and promptly.
- Support scheduling and general operational coordination.
- Plan and coordinate events such as holiday camps and other centre activities.
- Escalate issues to relevant team members and follow up to resolution.
- Help improve operational processes based on enquiry trends and feedback, using insights to inform content, messaging, and promotional strategies.
- Diploma/Degree in Media, Marketing, Business, Administration, Communications, or related field.
- Strong organizational, multitasking, and communication skills.
- Experience in content creation and social media management.
- Professional and friendly approach when handling clients.
- Proactive, detail-oriented, and able to work independently.
- Ability to work on weekends during peak business periods (5 day work week).
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