Desktop Engineer

2 weeks ago

Singapur, Singapore CHARTERHOUSE PTE. LTD. Full time

About the Role

We are seeking a proactive and hands-on Desktop Engineer to join our IT team. The role involves supporting end users, maintaining IT hardware/software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.

Key Responsibilities
  • Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
  • Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
  • Manage user accounts, Active Directory, and standard IT requests.
  • Support Microsoft 365, Windows OS, and common enterprise applications.
  • Participate in on-call rotation (24x7 support, one week per month ).
  • Perform hardware setup, equipment relocation, and occasional heavy lifting of IT equipment.
  • Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
  • Collaborate with other IT teams to resolve escalated issues and support projects.
Requirements
  • Diploma/Degree in IT, Computer Science, or related field.
  • 1–5 years of desktop support or IT support experience in enterprise environments.
  • Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
  • Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
  • Ability to work independently, multitask, and handle critical issues under pressure.
  • Willingness to be on-call (24x7, one week/month).
  • Physically able to perform equipment moves and heavy lifting when required.
Nice to Have
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
  • Experience in endpoint security, MDM, or basic scripting.
Why Join Us
  • Opportunity to work in a supportive and growth-oriented environment.
  • Gain exposure to enterprise IT operations and infrastructure.
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