IT System Administrator

About Us Love, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Headquartered in Singapore, we've grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence. Why Join Us At Love, Bonito, you'll do more than just a job — you'll help build a movement. We're creating an organization that lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect: Purpose with performance: We're building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit, and excellence. Growth that’s real: You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Culture at our core: If you’re looking for a no-corporate-BS environment, we are the perfect fit for you. We operate with empathy, celebrate individuality, encourage effective collaboration, and believe great work comes from trust, not titles. The Role We are looking for a System Administrator to maintain, upgrade, and manage our software, hardware, and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and communicate effectively with interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. Key Responsibilities Deploy, configure, and maintain software and hardware across corporate and retail locations. Manage network servers, cloud systems, and technology tools to ensure stability and security. Oversee setup and lifecycle of user accounts, workstations, and access controls. Support and manage the POS (Point-of-Sale) system, including configuration, maintenance, and version upgrades. Collaborate with the Retail Operations team to identify pain points and enhancement opportunities in store systems. Coordinate with POS vendors for troubleshooting, maintenance, and improvement projects. Lead and manage POS-related IT projects, including system rollouts, integrations, and testing. Monitor performance, troubleshoot system issues, and respond promptly to outages or incidents. Ensure security through device policies, firewalls, and backup strategies. Maintain accurate records of IT and retail assets via asset management tools. Develop and maintain technical documentation, SOPs, and IT policies. Continuously explore automation opportunities and process improvements to optimize IT operations. What We Are Looking For A proactive problem solver who thrives in fast-paced, dynamic environments. A team player who can bridge the gap between technical and business teams. Someone who takes full ownership and delivers reliable, secure systems that scale with growth. A hands‑on individual who enjoys both day‑to‑day IT operations and long‑term system improvements. Success Look Like Reliable and stable IT systems across all stores and offices. Reduced downtime and faster resolution for POS and IT incidents. Streamlined collaboration with Retail Ops and vendors, resulting in improved store experience. Clear documentation, asset visibility, and proactive infrastructure improvements. A culture of continuous improvement and operational excellence within the IT ecosystem. Requirements Proven experience as a System Administrator, Network Administrator, or similar role. Strong knowledge of IT asset management, MDM, Active Directory, and network security. Hands‑on experience with POS systems (preferably retail environments) and vendor coordination. Understanding of ERP software and system integrations. Strong grasp of system security (e.g., intrusion detection, endpoint protection, backup/recovery). Familiarity with scripting and automation (PowerShell, Python, or similar). Excellent troubleshooting, communication, and stakeholder management skills. Resourcefulness, ownership, and problem‑solving aptitude. Interest in staying current with emerging technologies. Bachelor’s degree in Information Technology, Computer Science, or a related discipline; professional certifications (e.g., Google Workspace Admin, Microsoft 365, or CompTIA Security+) are a plus. Experience managing retail store IT infrastructure (POS, network, peripherals) is a strong advantage. Understanding of inventory or asset management tools is a plus. Benefits Flexible Work Arrangement. Flexible, hybrid, and adjustable hours – as long as you’re present during our core working hours. Staff Wellness. Comprehensive corporate insurance (fully covered visits at our panel clinics, dental coverage, maternity reimbursement). Learning and Career Development. Dedicated leadership training for those of managerial responsibilities. Friday pm off for learning. #TeamLB perks. Generous staff discount off LB products. Corporate partnerships with a variety of companies. Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us). Employee driven peer‑to‑peer recognition platform to honour and celebrate everyday achievements. #J-18808-Ljbffr