Training Specialist

4 weeks ago

Singapore Mouser Electronics Full time
As a Customer Service Development Specialist at Mouser Electronics, you will play a key role in enhancing customer service strategies and driving positive change within the organization. Your primary responsibilities will include coaching and guiding customer service staff to identify customer needs, support business development initiatives, and deliver exceptional customer service experiences beyond standard requests.You will collaborate closely with customer service management to refine and enhance customer service processes and procedures, ensuring service excellence is consistently achieved. By reviewing customer interactions across various channels such as calls, emails, and chats, you will identify areas for improvement and implement quality enhancements to elevate the overall customer service experience.In addition to your operational duties, you will also be responsible for providing valuable feedback to management regarding training requirements, process enhancements, and performance management insights. Your ability to analyze data, exercise sound judgment, and make informed decisions will be crucial in driving continuous improvement in customer service delivery.Furthermore, you will be actively involved in delivering training sessions through various formats, including classroom presentations, one-on-one coaching, and electronic communication platforms. Your strong communication skills, both verbal and written, will be essential in engaging with individuals and groups at all levels, both internally and externally.To excel in this role, you should possess a bachelor's degree in a relevant field such as business or customer service, along with a deep commitment to providing exceptional customer service. Your proficiency in Microsoft Windows environment, MS Office suite, and other software tools, combined with strong organizational and time management skills, will enable you to effectively manage projects and drive positive outcomes.Being a part of the Mouser Electronics team, you will embody a positive attitude, maintain confidentiality, and demonstrate trustworthiness in all your interactions. Fluency in both the local language and English is required, with additional language skills considered advantageous based on regional needs.Join us at Mouser Electronics, a globally renowned distributor of semiconductors and electronic components, as we celebrate our 60th anniversary and continue our mission of delivering cutting-edge products to design engineers and buyers worldwide. Embrace the opportunity to be part of a dynamic team that operates in multiple languages and currencies, with a commitment to excellence and innovation in every aspect of our business operations.,

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