Guest Services Ambassador

4 weeks ago

Singapur, Singapore PARKROYAL on Beach Road, Singapore Full time

PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities.

Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Role

Position Summary Statement

To be responsible for the daily food and beverage operations at the PARKROYAL Club Lounge. Basic functions include making sure that all guests’ requests are met.

Primary Responsibilities
  • To ensure all PARKROYAL Club and Suite room guest registration and check-out are carried out efficiently and promptly.
  • To ensure all PARKROYAL Club floor equipment are maintained in good working order.
  • Ensure all registration cards are properly updated into the PMS (Property Management System).
  • Ensure all necessary reports are printed in a timely basis.
  • Ensure that any room discrepancy comparison is resolved expeditiously.
  • To ensure the minimum key standards are met at all times and the PARKROYAL Club floor is run in keeping with the policies laid down by Management.
  • To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.
  • To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.
  • To always provide the highest level of guest service in the handling of all guest requests
  • To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.
  • To project and maintain image of the highest standard within the Hotel at all times.
  • To undertake any reasonable request asked by the Management.
  • To handle food and beverage operation at the PARKROYAL Club Lounge.
Talent Profile
  • Should possess GCE ‘O’ or ‘N’ level
  • Fluent in English
  • Good written and oral skills
  • Proven record of working independently, a self-starter
  • High customer service focus
  • Excellent interpersonal and human relations abilities
  • High levels of flexibility and adaptability
  • Strong team playing skills
  • Act with utmost integrity
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Hospitality
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