Assistant Guest Relations Manager
7 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. Keep abreast of changes in F&B especially high end bar trends and be proactive and resourceful in the analysis of such emerging trends and guests changing needs/preference. Champion high standards of Guest Relation services at all areas, and actively work to uphold such high standards by providing constant and honest feedback to all related team members/ and coaching them Establish rapport with guests, maintaining good relationship and handle all guest feedback, complains, service recovery in a timely manner. Be the key contact person to personally look after event organisers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly; personally and frequently verifying that guests attending the events/patronising outlet are receiving the best possible service in a consistent fashion and to pre-empt/ spot possible shortfalls, providing solutions to remediate it in a timely manner. Drive and develop guest engagement and satisfaction programs, targeting customer’s loyalty/ repeat business, aiming high guest return ratio. Review, impellent and ensure effective and efficient service standards, with the aim to achieve service excellence and organizational goals. Be on the floor during meal periods, performing The Fullerton Ambassador role, to welcome, usher, bid farewell to VIPs and event’s organisers/ planners, building rapport, assessing satisfaction and ensuring repeat business from these stakeholders Drive Tripadvisor ranking in all outlets, keeping the team focused on targets. Maintain a good rapport and working relationship with all staff, not only within the F&B department but all other departments in both hotels and precinct. Maintain high standards of department, personal grooming at all times, being a role model to the team. Requirements Minimum Diploma in a related discipline with 3-5 years relevant experience, and/or training in similar capacity; or equivalent combination of education and experience. Passion for service excellence and high service standards #J-18808-Ljbffr
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Guest Relations Manager
4 days ago
Singapur, Singapore TIPSY BIRD PTE. LTD. Full timeAre you presentable, bubbly, friendly, and full of energy? ✨ We’re looking for someone with a warm smile and confident personality to be the face of our bar. If you love meeting people, creating great vibes, and making guests feel special — this role is for you! Job Description: Offer a warm, friendly welcome as guests enter. Assist with any special...
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Guest Relations Manager
7 days ago
Singapur, Singapore NOGLE GLOBAL PTE. LTD. Full timeTasks and Duties: Monitor club lounge reservations, seating availability, service, safety and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables and other tools. Prepare and serve hot, cold and/or alcoholic beverages. Stock ice, glassware and beverage supplies. Anticipate and communicate replenishment needs promptly. Complete...
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Guest Relation Executive
4 weeks ago
Singapur, Singapore TEMPER PTE. LTD. Full timeOverview Join our dynamic team where we are seeking passionate individuals who share our dedication to exceptional hospitality and culinary excellence. If you're eager to be part of an innovative dining experience where every detail matters, come join a passionate team dedicated to creating memorable moments for all who walk through our doors...
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Guest Relations Manager/ Night
7 days ago
Singapur, Singapore SUNSET METT SING PTE. LTD. Full timeOverview Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people...
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Guest Relations Supervisor
7 days ago
Singapur, Singapore Shangri-La Group Full timeCareer Opportunities: Guest Relations Supervisor ) At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We...
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Fine Dining Guest Relations Supervisor
7 days ago
Singapur, Singapore FLEURSOPHY PTE. LTD. Full timeJob Scope & Responsibilities Lead the guest relations team to deliver a seamless, personalized, and memorable fine dining experience . Greet, welcome, and escort guests with warmth and professionalism, ensuring special requests and preferences are met. Oversee reservations and seating arrangements, coordinating with the service team for smooth guest flow and...
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Guest Relations Manager
7 days ago
Singapur, Singapore 1-SOLEIL PTE. LTD. Full timeJob Responsibilities Welcome and assist walk-in guests, ensuring a warm and positive first impression. Manage daily operations, including seating guests, attending to inquiries, and coordinating guest requests. Oversee reservations and seating arrangements efficiently using key reservation systems, and handle inquiries via phone, email, or chat. Provide...
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Asst Sales Manager/Guest Relations
2 days ago
Singapur, Singapore SSERENITY PTE. LTD. Full timePreferred Qualifications: Availability to work weekends (5-day work week, Monday – Sunday rotation) At least 3 years prior experience in hospitality, hotel, or healthcare industry preferred Strong customer service and communication skills, with attention to detail Fluency in English; proficiency in other languages is an advantage Pleasant personality with...
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Assistant Guest Experience Manager
5 days ago
Singapur, Singapore PARKROYAL PICKERING HOTEL PTE. LTD. Full timeWe are seeking a dynamic and passionate Assistant Guest Experience Manager to join our team and elevate the guest experience within our Collection Club Lounge and Lobby Lounge. You will play a pivotal role in creating seamless, personalized, and memorable experiences for our high-value guests, including VIPs, loyalty members, and long-stay guests, while...
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Assistant Manager, Guest Experience
7 days ago
Singapur, Singapore Resorts World Sentosa Full timeGet AI-powered advice on this job and more exclusive features. The Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery. This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service...