Field Service Engineer

4 days ago

Singapur, Singapore Nova Measuring Instruments Full time

The Service Team at Nova Singapore is seeking a service engineer to support Nova tools at customer sites in the Singapore area.

This role involves joining the Global Service Group at Nova, providing service to a large-scale install base at leading semiconductor manufacturers worldwide.

The main responsibilities include training, installing, and supporting all Nova products at customer sites globally. We emphasize teamwork, excellence, and innovation, with customer success as our primary goal.

Responsibilities

What will you do as a Field Service Engineer?

  • Implement the Customer Support Policy for OEM End Users, supervise, maintain, and support company systems in the field.
  • Support OEM partners and End Users' internal service as per warranty and support agreements.
  • Maintain, support, and provide proper training to all users, including OEM and End User personnel. Training will be provided, often by a dedicated training engineer.
  • Maintain proper reporting methods for all customer support activities, as defined by the Territory Service Manager/Customer Support Manager.
  • Manage the company’s parts inventory, maintaining stock levels according to company spare parts policies.
  • Assist in new equipment integration, add-ons, and upgrades.
  • Provide feedback to headquarters based on customer interactions.
  • Perform other tasks as deemed necessary by management.

What will make you succeed in the role?

You will gain metrology knowledge and professional skills, with opportunities to lead and manage customer sites.

Requirements
  • Bachelor’s degree in Semiconductor, Engineering, or Optics-related fields – Mandatory
  • Availability for standby and overseas support if needed
  • Experience in the semiconductor industry is an advantage
  • Fresh graduates are welcome
  • Good communication skills, team-oriented, service-minded
  • Ability to work cooperatively under demanding timelines
  • Proactive, hands-on approach
  • Positive attitude and ability to work independently

The extra spice:

  • Enthusiasm and energy
  • Open-minded and good at thinking

Get to know us better

Nova (NASDAQ: NVMI) is a global leader in innovative metrology and process control solutions for semiconductor manufacturing.

With approximately 1,400 employees, three R&D centers, and 31 sites worldwide, we provide valuable insights into advanced industry processes. Our solutions leverage physics, optics, chemistry, and algorithms to measure nearly every advanced computer chip globally.

Nova specializes in atomic-level insights through dimensional, materials, and chemical metrology, providing crucial decision-making data to our customers and addressing critical industry challenges with differentiated solutions.

Our people-focused and innovative culture offers every individual the opportunity to make a significant impact and push technological boundaries.

Sentronics Metrology GmbH, recently acquired by Nova, is a leading metrology company based in Mannheim, with over 25 years of experience in high-precision measurement solutions for semiconductor manufacturing. It is now an integral part of the Nova family, sharing our values of innovation, quality, and customer satisfaction. This integration creates a platform for growth and innovation in the rapidly evolving semiconductor industry.

Join us if you are

A dreamer and high achiever who sees the impossible as a starting point and enjoys working in a multidisciplinary global team to create innovative breakthroughs.

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