
Field Services Engineer
4 days ago
Overview
Field Services Engineer at Nova Ltd. is a field-based role in Singapore supporting our semiconductor business and growth. This description summarizes responsibilities and requirements for the position.
Responsibilities- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners and End Users under warranty and service support agreements as defined.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. Training will be provided, in most cases, by an engineer dedicated to training.
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain the company’s parts inventory under the position’s control. Maintain proper stock levels in accordance with the spare parts stock policy, as set from time to time.
- Assist in new equipment integration, add-ons, and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
- Support the customer beyond the defined working schedule as required.
- Other tasks deemed necessary by the Management.
- Bachelor’s degree related to Semiconductor / Engineering industry.
- Prior experience in the semiconductor industry would be an advantage.
- Good communication skills, ability to work in a team, service orientation.
- Ability to accept work shifts and overseas support if needed.
- Fresh graduates are welcome.
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.
With approximately 1,400 employees, three R&D centers and 31 sites worldwide, Nova develops hardware and software solutions that measure nearly every advanced computer chip built in the world, using physics, optics, chemistry and algorithms.
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