Clinic Manager

1 day ago


Singapur, Singapore BRIDGEPOINT HEALTH PTE. LTD. Full time

This role reports to the Deputy Operations Lead/Clinic Operations Manager, subject to experience. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient service, physician support and managing a group of clinic assistants. You are the go-to person for the clinic and will be expected to lead a small team to deliver exceptional patient experience at Bridgepoint Clinics.The Role Able to perform all duties of a clinic assistant. Ensure the timely reporting of all clinic staff. Serve as a point of escalation and catch all for clinic staff on shift. Perform a supervisory role during the shift and always ensure service excellence. Ensure consistency and follow through of workflow/processes and protocol. Training of new staff. Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports. Assist with the rostering of clinic assistants. Tallying of vendor invoices (laboratory, radiology, medication, consumables). Tallying of claims and answering to claims queries from government / corporate partners. Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic. Address and resolve inquiries, complaints, disputes with patients with professionalism. Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team. Ensure that clinic is always compliant with regulatory requirements. Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants. Participate in audit and licensing needs of the clinic. Participate in periodic stock take. Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes. Participate in hiring of clinic assistants. Other duties assigned by operations team. Proactive process improvements. Manage staff timesheet and leave for payroll system. General housekeeping of the clinic. The Person Able to work shifts and on weekends, evenings and Public Holidays. Split shifts may be needed. Cross deployment to neighboring clinics on an as-needed basis. Attention to detail, ability to work in a fast-paced environment. Relevant experience in hospitality or healthcare industry is preferred. Minimum of 4-5 years of experience working in operations. Preferably with experience managing teams. Minimum GCE "O" Levels.


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