Merchandiser

About Us

As Singapores leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.

At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.

If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.

Grow your career with us today and make a difference.

Job Description:

In-Store (OSA)Ensure product availability on home bays and secondary displaysTimely replenishment of products following First In, First Out (FIFO) principleConstant checks on store's inventory levelAdvising replenishment and additional orders and processing returns based on inventory levelsEnsure cleanliness of home bays and secondary displaysDrive additional presence and visibility through securing additional facings or display spaces in stores (Chiller top, sidestands, shelf strips etc.)Sharing of OSA mystery shopper report performances with stores and identifying areas of improvementReview and finalize monthly mystery shopper report OSA checks priorities with Merchandising MgrAnalysis of OSA mystery shopper report and sharing key findings with the team before they can disseminate the info to stores

In-Stores (Planogram Compliance)Ensure that products are displayed as per planogramEnsure correct share-of-shelf and that OB's facings are secured and not replaced with other NBs for both home bays and secondary displaysForwarding of products for brand labels to be shown clearlyEnsure that price cards/ESLs are correct and placed at the right locationEvaulating current planograms and identify potential improvement areas for adjustmentsTaking lead in planogram compliance checks on selected categories across all storesTaking lead in new planogram changeover and ensuring completion for planograms with improved OB facingsConstant follow up with BBD/Merchandising Mgr on commitment of rented spaces across all categoriesReview and finalize monthly mystery report planogram compliance priorities with Merchandising MgrPlan and propose planograms in store during special events (e.g. new stores, events in stores etc.)Identify potential lapses in assigned planograms, and works with BBD to discuss and initiate changes and improvements

Campaigns/PromotionsSetting up of campaign and promotional spaces - GE/Pallets/Standees/Home baysEnsure planogram compliance for campaign and promotional spaces according to assigned planogramsEnsure that all campaign and promotional POSMs are set up and displayed in storesReminding stores to POT orders for campagins and promotionsEngagement with BBD team to provide insights and points of improvement for future campaigns and promotionsNegotiation with stores for campaign space ask and supportOptimize promotional spaces via negotiation with stores for better promoter booths placingConstant follow up with BBD/Merchandising Mgr on results of space asks, and committed campaign/promotion spacesSummarizing and dissecting important key information on campaigns/promotions before relaying the information to all Area LeadsGather inputs from the team and to resolve issues flagged out to ensure implementation effectivenessDissemination of required campaign/promotion POSM to all area leadsKeep informed of latest campaign/promotion updates and shares information with team members regularly

Engagement with StoresRelaying of key information to stores (campagins/promotion mechanics, product briefings, pricing, new SKUs etc.)Maitain good relations with staff in storesHave constant communication with stores and keep abreast of any updated situations on the groundObtaining feedback and comments from stores and to share them with the wider teamProviding timely information to stores on all queries related to OBLiaising with BBD/CMs to obtain answers and key info for stores (stock availability, campaign details, e-forms etc.)Managing conflicts in stores that may arise within the teamIdentify and handle conflicts sensibly, fairly and efficiently Service recovery of problems and issues in stores with regards to the merchandising teamActively gather inputs and feedback from stores on performance of area leads for improvementSharing of key information such as sales reports with stores and identify opportunities for OB growth in storesMaitain good communication with store managers to facilitate ease of workflow

TrainingProviding training for newly joined merchandisers - Perm, Contract, Part-TimersEducate new hires on main responsibilities at the storesSharing about OB brands and products, recognizing space buys and secondary displaysProviding step-by-step guidance via on-the-job training with newcomersProvide on-job coaching to team members on how to perform their daily work better, as a role-modelCollate and share best-in-class examples of daily BAU activities within the team to encourage team members to perform betterLearn and share experiences and mistakes openly with the team and seek for improvementReview and update the merchandising training deck to keep it relevant for new hires

Monitoring Team PerformanceEnsure execution excellence of the entire merchandising teamIdentify any lapses in current working process in the team and resolve themAccountable for the work quality of all team members in the teamLead and guide the team with constant communication and supportEvaluate performance of merchandisers in the teamReview merchandsing routes of each area lead to optimize travel time and coverageManaging the hiring and allocation of contract staff/part-timers for the teamDeciding on the assigned stores for part-timers based on importance of storesPreparation of monthly/quarterly incentivies payout report for approvalAssessment of work quality and tasks completion rate of area leads for ad hoc challenges (e.g. last mile challenge)Identify potential for growth for each area lead - area of growth and developmentSet clear goals of achievements and development for the team to set a clear direction for the teamFollow up on agreed developmental opportunities for self and team membersKeep team morale high by providing regular improvements feedback and positive achievements to encourage team members to perform better

MiscellaneousPricing and competitor activities updateAccomplishing monthly sales challenge priorities and meeting sales and merchandising targets set by the companyHandle customers enquries and complaintsOther duties as assignedHandling of special individual projects (event at store, planogram proposal etc.)In charge and handle all logistical issues for the teamOrdering of stationery and supplies for the team (ART Kits, masks etc.)Handle all documentation and admin requirements for the team (vouchers requests, collection of gift cards etc.)

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