Service Ambassador

3 weeks ago

Singapur, Singapore Lotte Duty Free Singapore Full time

4 weeks ago Be among the first 25 applicants

Lotte Duty Free Singapore provided pay range

This range is provided by Lotte Duty Free Singapore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

SGD30,000.00/yr - SGD36,000.00/yr

  • Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
  • Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
  • Provide recommendations on liquor and tobacco products
  • Build strong, lasting relationships with travelers through active engagement
  • Proactive to utilize upselling techniques to achieve sales target
  • Stay informed on duty-free allowances, age restrictions, and relevant regulations
  • Resolve travelers concerns or complaints promptly and professionally
  • Handle cashiering transactions accurately and efficiently
  • Monitor and maintain healthy inventory levels
  • Be the company's front line ambassador to uphold company's branding and image
  • Housekeeping and adhere to visual merchandising guidelines provided by the management
  • Any other duties assigned by the Supervisors or Managers in charge
  • Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
  • Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
  • Provide recommendations on liquor and tobacco products
  • Build strong, lasting relationships with travelers through active engagement
  • Proactive to utilize upselling techniques to achieve sales target
  • Stay informed on duty-free allowances, age restrictions, and relevant regulations
  • Resolve travelers concerns or complaints promptly and professionally
  • Handle cashiering transactions accurately and efficiently
  • Monitor and maintain healthy inventory levels
  • Be the company's front line ambassador to uphold company's branding and image
  • Housekeeping and adhere to visual merchandising guidelines provided by the management
  • Any other duties assigned by the Supervisors or Managers in charge
Requirements
  • At least 3 years of customer service experience in retail or hospitality industry preferred
  • Excellent communication and interpersonal skills to engage with travelers effectively
  • A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
  • Multilingual skills will be an added advantage to assist international travelers
  • Able to commit to rotating shift hours, including public holidays and weekends
  • Some level of knowledge, skill and familiarity with technology preferred
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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