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Service Ambassador
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Join to apply for the Service Ambassador (1 Year Contract) role at Bank of Singapore, Asia's Global Private Bank
Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today
OverviewAs a Service Ambassador Team Member, you will greet and assist all visitors/clients and manage the company’s reception area/Client Centre. A Service Ambassador truly influences the first impressions of our clients/visitors and, therefore, is responsible for performing the following tasks to the highest standards, creating a warm and welcoming ambience.
Responsibilities- Provide and maintain an excellent high level of customer service by handling concerns with speed and professionalism. Be dedicated to the delivery of exceptional service and continuous improvement.
- Attend to all invited clients and guests at Bank of Singapore centre; acknowledge arrivals, escort clients to meeting suites, and interact with clients as needed.
- Support daily operations at BOSC Level 22, Level 21 Client Centre and lobby.
- Attend to all aspects of service and requests by clients and their bankers (e.g., making reservations for dining, hotels or concerts; arrange transportation or travel arrangements for sightseeing; provide information on flights, places of interest, IT support during presentations).
- Anticipate client needs and respond promptly.
- Maintain positive client relations and ensure client satisfaction.
- Manning the Client Centre reception counters, redirect calls as appropriate and take messages as per the bank’s standard operating procedures.
- Manage bookings of meeting rooms for Clients and external guests.
- Offer a selection of drinks and services throughout the client’s meeting; hand-on preparation and serving of drinks/food to clients (including food plating and dining services during snacks/lunch requests).
- Maintain cleanliness at the Client Centre in all meeting rooms, waiting areas and pantry (clear serveware, clean tables, replenish necessities, rearrange chairs).
- Provide administrative and logistical support to the team; assist with company or client offsite events when required.
- Perform any other ad-hoc duties/tasks as assigned by the Line Manager.
- At least 5 years of customer/hospitality service experience (ex-flight stewardess will have an advantage).
- Customer focused and proactive, able to communicate professionally and with confidence.
- Bubbly and sociable, immaculately groomed and well presented.
- Calm, efficient, and organized with great attention to detail.
- Professional manners with a passion for delivering exceptional hospitality/guest service.
- Willing to go the extra mile to exceed clients’ expectations.
- Proficient in written and verbal communication; computer literate and able to navigate Company systems.
- Ability to multi-task while maintaining a positive attitude; able to prioritise tasks and meet tight timelines.
- Must be able to work on a rotating roster (working hours past 6pm or weekends during events).
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
- Mid-Senior level
- Full-time
- Other
