Cloud Support Specialist
2 weeks ago
Job Overview Cloud Support Specialist – TD Bank, Singapore. Provide operational support for TD’s private cloud infrastructure, including Private Clouds, Cloud Service Layers, Vendor Management, and dev‑to‑prod IaaS support. Location & Hours Singapore, Singapore – 40 hours per week. Responsibilities Resolve tickets: Provide planning, communication, and reporting of day‑to‑day ticket metrics and long‑term objectives. Level 2 support for TD business line Cloud infrastructure including IaaS/Containers across all production and test environments. Manage P1, P2, P3 and P4 incidents and service requests. Ensure customer service satisfaction and continuous improvement. Oversee higher‑complexity operational and preventive maintenance tasks. Manage complex remedial and unscheduled urgent changes. Be accessible via mobile device for on‑call escalations. Drive root‑cause analysis on repeatable incidents. Create support documentation and scripts. Oversee vendor service delivery and escalation. Provide operational consultancy for future‑state technologies. Support change management processes. Prioritize activities in alignment with compliance, regulatory and business objectives. Keep informed of technology solutions initiatives and IT direction across TD. Qualifications & Skills Good communication, both written and oral, and interpersonal skills. Organized, self‑motivated, team player, and able to transfer knowledge to peers and managers. Technical Skills – Primary OS – RHEL/Windows Python, PowerShell, Bash (developer mindset) CI/CD Pipeline Technologies – Terraform, Jenkins, XLR, VRA ITIL processes (change, incident, problem) Comfortable with Agile methodology Problem determination and troubleshooting Technical Skills – Secondary OpenStack Technologies VMware Cloud Technologies DEVOPS mindset – code automation Rundeck HashiCorp Vault Configuration management – Salt, Ansible About TD TD is one of the world’s leading global financial institutions, the fifth largest bank in North America by branches. We deliver customer experiences to millions of households and businesses worldwide. Position Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: Banking #J-18808-Ljbffr
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