Application Support Engineer

1 week ago

Singapur, Singapore Helius Technologies Full time

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Vice President Talent Acquisition at Helius Technologies

Responsibilities

  • Provide day-to-day technical and operational support for .NET applications and related systems.
  • Troubleshoot, diagnose, and resolve incidents and user-reported issues in a timely manner as per agreed SLAs.
  • Monitor application performance, conduct routine health checks, and ensure high system availability and reliability.
  • Assist with system integrations, infrastructure maintenance, and production deployments (including outside office hours as needed).
  • Collaborate with developers, testers, and infrastructure teams to escalate issues, deploy updates, and resolve bugs.
  • Document support activities, maintain technical guides, and contribute to knowledge bases and runbooks.
  • Perform root cause analysis, recommend improvements, and support patching and upgrades of software platforms (IIS, .NET Framework, etc.).
  • Participate in standby and on-call support rotations for 24/7 production environments as required.

Requirements

  • Bachelor’s degree in Computer Science, IT, or related field.
  • Proficiency in the .NET Framework, C#, ASP.NET, and Microsoft SQL Server.
  • Experience with application servers (IIS), monitoring tools, and version control systems (Git, SVN).
  • Strong analytical, troubleshooting, and customer service skills.
  • Excellent communication skills and ability to work both independently and in teams.
  • Experience in production support for enterprise-level applications is preferred.

Important Note: If this requirement is not a match for you please refer to your friends.

Interested professionals can reach out for confidential discussion.

Best Regards,

Vice President - Strategic Accounts

36, Robinson Road, #13-05, City House, Singapore

DID: +

Registration No : R

EA Licence No : 11C3373

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting, Information Services, and Technology, Information and Media

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