Application Support Engineer

3 weeks ago


Singapur, Singapore OCBC Full time

Join to apply for the Application Support Engineer role at OCBC As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet their individual needs and desires. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Job Overview Imagine being part of a team that builds innovative digital solutions for one of Asia's leading banks. As an Application Support Engineer at OCBC, you'll have the opportunity to work on cutting-edge projects that transform the way we deliver financial services. Responsibilities Provide comprehensive support for front and back-office operations, ensuring seamless business processes and system functionality. Develop a strong understanding of end-to-end banking processes, collaborating closely with stakeholders in the Front Office and Back/Middle Office. Work with internal teams to resolve production incidents, focusing on functional issues and employing Problem Management techniques to identify root causes. Make recommendations or deliver automation for permanent solutions to recurring incidents, collaborating with relevant units to minimize Level 1 and Level 2 incidents. Provide on-call and on-site support on a rotational basis, including after-hours and weekend support as needed for application support and change deployment. Contribute to the development of functional and technical specifications for system bugs and enhancements, playing a key role in prioritizing changes and tracking delivery. Conduct testing of application bug fixes and enhancements as part of the release management process. Collaborate with the Technology Architecture team to ensure robust system design, minimizing operational risks and ensuring proper data structuring and control within the business. Prepare training materials and conduct training sessions as necessary, including cross-training other members of the Application Services team. Able to monitor and report on risk status and effectiveness of mitigation measures. Requirements Bachelor's degree in Computer Science or a related field. 5+ years of experience in application technologies in Banking and Financial Services organizations. Hands-on experience with Java/J2EE, Microsoft .NET, modern web development frameworks, Python and related technologies. Proficient in database management, operational systems, batch management systems, JEE Application Servers, Microservices, and AI ecosystems. Solid understanding of technology security, cryptography, certificates, and cyber defence principles. Basic knowledge of Wealth Management products and business processes. Experience implementing or supporting Front Office initiatives in financial services. Excellent communication skills and strong analytical abilities. Proven experience in application support and user query management. Ability to manage third-party vendors and evaluate their performance against SLAs. Strong problem-solving skills with a commitment to a zero-defect mindset. What We Offer Competitive base salary, a suite of holistic, flexible benefits, community initiatives, industry-leading learning and professional development opportunities, and equal opportunity employment. #J-18808-Ljbffr



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