Global Client Services Manager

1 day ago

Singapore Fairygodboss Full time
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Position summary

ave the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.

Job responsibilities

Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations

Engage in client deals and participate in client meetings, visits, and deal reviews.

Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.

Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.

Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.

Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.

Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills

Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting

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