Global Client Services Manager

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Position summary

ave the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.

Job responsibilities

Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations

Engage in client deals and participate in client meetings, visits, and deal reviews.

Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.

Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.

Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.

Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.

Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills

Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products

Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution

Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products

Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives

Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners - to executive level

Effective delegating, planning and time management skills to meet deadlines and team objectives

Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements

Bachelor's Degree or equivalent

Preferred qualifications, capabilities, and skills

Full understanding of Treasury Services business, products and operations

Strong analytical skill, self starter and drive transformation independently

Effective delegating, planning and time management skills to meet deadlines and team objectives

Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.