Head of Commercial

4 weeks ago

Singapur, Singapore dnata Airport Services Full time

Duties And Responsibilities Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation Foster long‑term, sustainable, trust‑based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata’s presence and reputation both locally and globally Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year‑on‑year increase in customer satisfaction Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value Be a brand ambassador, representing dnata in a professional and brand‑aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances Requirements Bachelor’s degree and/or relevant professional qualification and/or equivalent experience. Relevant qualification in negotiation preferred but not mandatory Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), managing a multi‑customer product. Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice. Able to handle sensitive information with discretion and to maintain confidentiality at all times Out‑standing influencing and negotiation skills with strong analytical and problem‑solving abilities Excellent communication, interpersonal and presentation skills #J-18808-Ljbffr

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