IT Support

3 weeks ago

Singapur, Singapore ML Systems Integrator Pte Ltd Full time

IT Support Junior / Senior Location: Upper Cross Street (Singapore) Working Hours: 5 days per week (Saturday standby 9am-1pm WFH if neccesary) Support Duties Provide both scheduled and ad hoc IT support to ensuring timely and effective resolution of issues. Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access. Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance. Escalate unresolved or complex issues to senior-level support in a timely manner. Document all support activities and updates accurately in the company’s ticketing system. Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions. Provide support for software, antivirus, backup, and system-related issues where applicable. Project Responsibilities Assist in the setup, installation, configuration, and testing of computer systems, networks, and peripheral devices. Accept and execute project assignments, providing regular updates and progress reports to the Project Manager. Coordinate with vendors, contractors, or third-party providers when necessary to support project deliverables. Participate in the handover of completed projects to support teams with proper documentation. #J-18808-Ljbffr

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