Customer Success Specialist, Financial Services

2 weeks ago

Singapore AlphaSense Full time
Overview

Customer Success Specialist, Financial Services — AlphaSense

Join to apply for the Customer Success Specialist, Financial Services role at AlphaSense.

AlphaSense delivers AI-powered market intelligence and trusted insights from a broad content set, including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 expands content capabilities and accelerates growth and innovation. Our platform is used by over 6,000 enterprise customers, including a majority of the S&P 500. AlphaSense is headquartered in New York City and has offices worldwide.

About the Role

The Product Specialist role sits at the intersection of sales, customer success, and technical support. Product Specialists build relationships with prospective clients by providing support and deep technical knowledge to demonstrate value and drive adoption. They partner with sales and product teams to inform future product developments that resonate with the market.

What You'll Do
  • Customer Support: field support calls, emails, and chats, locally resolving when possible; route tickets to appropriate teams when needed; remain the customer's point of contact through resolution.
  • Customer Health: collaborate with account management, provide training, customizations, and product consultations.
  • Growth Initiatives: assist sales with product pitches and demos; conduct trial training calls and address common objections to communicate value.
  • Content generation: identify content that customers care about and package it for distribution by sales and account management; create timely searches/trends for demos or email distribution.
  • Product Direction: relay customer insights across the organization to inform opportunities and improvements with account management, account executives, product, and management.
Who You Are
  • Client-facing professional with the ability to develop rapport and maintain relationships, with a positive and proactive personality.
  • Skilled communicator able to engage at any level of an organization.
  • Energetic, creative, curious, and quick to learn; adaptable to diverse client needs.
  • Able to distill and explain complex issues in simple terms.
  • Intrinsically motivated to contribute to a dynamic and entrepreneurial team culture.
  • Strong time management and task prioritization skills.
  • Financial Services experience is essential.
About Equal Opportunity

AlphaSense is an equal-opportunity employer. We are committed to a work environment that respects all individuals. All employees share responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. We do not discriminate based on race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. AlphaSense provides reasonable accommodations as required by applicable laws.

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development
#J-18808-Ljbffr

  • Customer Success Specialist, Financial Services

    2 weeks ago

    Singapore AlphaSense Full time

    Overview Customer Success Specialist, Financial Services — AlphaSense Join to apply for the Customer Success Specialist, Financial Services role at AlphaSense. AlphaSense delivers AI-powered market intelligence and trusted insights from a broad content set, including equity research, company filings, event transcripts, expert calls, news, trade journals,...

  • Customer Success Specialist

    1 week ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-178468 **Contact** Roselle Cuntapay **Posted** about 2 hours ago - Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. - They have an app that is used by Physiotherapists, doctors, and patients to aid...

  • Assistant / Associate Director Customer Success

    3 days ago

    Singapore ZM Financial Systems Full time

    Collaboration = Innovation One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together. Department - CAAS OU L1-DL1 Role/Responsibilities Additional areas of responsibility: -...

  • Customer Success Specialist

    6 days ago

    Singapore beBeeCustomer Full time $2,500 - $4,500

    Customer Success SpecialistAs a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional support and service.Key Responsibilities:Assist clients with personalized support to meet their evolving needsBuild trust and rapport through clear communication, fostering strong relationshipsContribute to a positive and...

  • Customer Success Manager(Financial Services)

    1 week ago

    Singapore minden.ai Full time

    **Who we are**: minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group and Singtel. We are on a mission to redefine the engagement between brands and consumers in Southeast Asia. **The way we work**: At Minden, we treat each...

  • Customer Success Specialist

    2 days ago

    Central Singapore Beame Full time

    **About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...

  • Customer Success Upgrade Specialist

    7 days ago

    Singapore London Stock Exchange Group Full time

    Customer Success Upgrade Specialist Are you a confident and experienced business driven individual passionate about the importance of data and technology to power the financial ecosystem? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyses change. The Upgrade Specialist is...

  • Financial Services Manager

    1 week ago

    Singapore PROFESSIONAL FINANCIAL ADVISORY SERVICES Full time

    Roles & Responsibilities Join EVOL as a Financial Services Manager At EVOL, we're changing the game in financial advisory—and we're looking for driven professionals to be part of that transformation. Whether you're an experienced advisor or a leader ready to groom the next generation, this is your chance to build a rewarding career with one of the...

  • Financial Services Manager

    1 week ago

    Singapore PROFESSIONAL FINANCIAL ADVISORY SERVICES Full time

    Join EVOL as a Financial Services Manager At EVOL, we're changing the game in financial advisory-and we're looking for driven professionals to be part of that transformation. Whether you're an experienced advisor or a leader ready to groom the next generation, this is your chance to build a rewarding career with one of the world's most reputable financial...

  • Financial Services Manager

    1 week ago

    Singapore PROFESSIONAL FINANCIAL ADVISORY SERVICES Full time

    Join EVOL as a Financial Services Manager At EVOL, we're changing the game in financial advisory-and we're looking for driven professionals to be part of that transformation. Whether you're an experienced advisor or a leader ready to groom the next generation, this is your chance to build a rewarding career with one of the world's most reputable financial...