Customer Success Specialist, Financial Services

2 weeks ago

Singapore AlphaSense Full time

Overview
Customer Success Specialist, Financial Services — AlphaSense
Join to apply for the Customer Success Specialist, Financial Services role at AlphaSense.
AlphaSense delivers AI-powered market intelligence and trusted insights from a broad content set, including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 expands content capabilities and accelerates growth and innovation. Our platform is used by over 6,000 enterprise customers, including a majority of the S&P 500. AlphaSense is headquartered in New York City and has offices worldwide.
About the Role
The Product Specialist role sits at the intersection of sales, customer success, and technical support. Product Specialists build relationships with prospective clients by providing support and deep technical knowledge to demonstrate value and drive adoption. They partner with sales and product teams to inform future product developments that resonate with the market.
What You'll Do
Customer Support: field support calls, emails, and chats, locally resolving when possible; route tickets to appropriate teams when needed; remain the customer's point of contact through resolution.
Customer Health: collaborate with

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