Relationship Management Director APAC

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for a Relationship Management Director to join our ever-evolving Commercial team and help us unleash the potential of every business.

Overview

What You'll Own As The Relationship Management Director

As the Relationship Management Director for the APAC region, you will lead a high-performing team of Relationship Managers (RMs) to drive growth, retention, and client satisfaction across a portfolio of enterprise clients. You will be responsible for deepening client relationships, identifying new opportunities, and ensuring the delivery of best-in-class solutions tailored to client needs.

Responsibilities

• Team Leadership: Lead, mentor, and develop a team of Relationship Managers across the APAC region, fostering a culture of collaboration, accountability, and high performance.
• Client Growth & Retention: Proactively identify client needs and opportunities to expand Worldpay's share of wallet through cross-selling and up-selling products and services, driving sustainable portfolio growth.
• Strategic Relationship Building: Establish, nurture, and expand strong, multi-level relationships with key decision-makers and stakeholders within client organizations to protect and grow strategic accounts.
• Product & Market Expertise: Demonstrate deep knowledge of Worldpay's solutions, industry trends, and competitive landscape to provide valuable insights and recommendations to clients.
• Proposal & Presentation Support: Guide and support RMs in preparing and delivering compelling proposals, RFP responses, and Quarterly Business Reviews, utilizing Worldpay's resources and tools.
• Deal Structuring & Negotiation: Lead and support the negotiation, structuring, and closure of complex deals that align with client expectations and Worldpay's delivery capabilities, leveraging internal resources as needed.
• Cross-Functional Collaboration: Build strong partnerships with internal stakeholders, including product, operations, and marketing teams, to ensure seamless delivery of solutions and timely resolution of client issues.
• Sales Strategy & Planning: Contribute to the development and execution of sales plans and strategies to achieve and exceed regional targets.
• Performance Management: Monitor and drive achievement of sales goals and objectives for the team and individual RMs.
• Client Onboarding Transition: Partner with Sales leaders to ensure a smooth transition of newly acquired clients into the RM portfolio, ensuring a seamless experience during the first three months post go-live.
• Continuous Improvement: Drive process improvements and share best practices to enhance client experience and operational efficiency.
• Other Duties: Perform other related responsibilities as assigned to support the success of the team and organization.

Qualifications

• Demonstrated understanding of financial and payment solutions technology, including systems, applications, and banking practices.
• Proven experience as a people leader, with a passion for coaching, developing, and inspiring teams to achieve their full potential.
• Exceptional negotiation and communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels.
• Strong decision-making capabilities and advanced problem-solving skills, with a track record of delivering effective solutions in complex environments.
• Inquisitive and analytical approach, with the ability to assess client business needs and translate them into actionable strategies.
• Ability to remain composed and effective under pressure, managing multiple priorities and deadlines.
• Active involvement in industry trade groups is preferred, demonstrating commitment to staying abreast of market trends and best practices.
• Skilled at establishing and maintaining effective working relationships with internal teams, external partners, clients, and stakeholders at all organizational levels.
• Willingness and ability to travel as required to meet business and client needs.

About The Team

To learn more about our winning teams, check out our world-class teams that own it every day.

What Makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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