Guest Experience Executive

1 week ago

Singapur, Singapore Resorts World Sentosa Full time

Job Responsibilities:

  • Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision-making for the Guest Experience team during daily operations and ad-hoc special events.
  • Provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and maintain service standards.
  • Promote and maintain a safe, inclusive, and cohesive working environment for both guests and team members, ensuring a high standard of customer service is consistently delivered.
  • Monitor staffing levels, assess operational needs, and support area development planning to optimize productivity and service delivery.
  • Ensure Standard Operating Procedures (SOPs) and training documentation are current, relevant, and effectively implemented.
  • Deliver a consistently positive guest experience by creating a warm and memorable environment for all visitors.
  • Oversee operational readiness, ensuring all frontline activities are prepared for daily business and special events.
  • Demonstrate an energetic, cheerful, and guest-focused attitude, upholding the highest standards of hospitality.
  • Perform other duties as assigned to ensure seamless daily operations.

Job Requirements:

  • GCE O/A Levels, Diploma or Bachelor’s Degree in Business, Marketing, Hospitality, or any other relevant discipline.
  • Minimum 2 years of operational and/or supervisory experience.
  • Strong leadership and people management skills, with the ability to inspire, coach, and lead a high-performing team towards achieving operational goals.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with guests, colleagues, and key stakeholders across various levels.
  • Proficiency in Microsoft Office and other relevant software systems for reporting, analysis, and communication.
  • Willingness to work shifts, weekends, and public holidays, with the ability to operate in outdoor environments and perform duties that require prolonged standing and walking.
#J-18808-Ljbffr

  • Guest Experience Executive

    2 weeks ago

    Singapur, Singapore CONRAD SINGAPORE MARINA BAY Full time

    Overview A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. What will it be like to work for this Hilton...

  • Guest Experience Executive

    2 weeks ago

    Singapur, Singapore Resorts World Sentosa Full time

    Overview Guest Experience Executive (Singapore Oceanarium) — Resorts World Sentosa Responsibilities Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision-making for the Guest Experience team during daily operations and ad-hoc special events. Provide leadership and direction through...

  • Guest Experience Expert

    4 weeks ago

    Singapur, Singapore W Hotels Full time

    Overview Guest Experience Expert (Call Center Executive) role at W Hotels in Singapore. Full Time, Non-Management position located at W Singapore - Sentosa Cove. Job details Job Number: Job Category: Rooms & Guest Services Operations Location: W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, 98374 Schedule: Full Time Located Remotely? ...

  • Guest Experience Expert

    1 week ago

    Singapur, Singapore W Hotels Full time

    Guest Experience Expert (Front Desk Executive) Join to apply for the Guest Experience Expert (Front Desk Executive) role at W Hotels Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of...

  • Guest Experience Manager

    4 weeks ago

    Singapur, Singapore GENTLE GIANT VENTURES PTE. LTD. Full time

    About the Space Located in the heart of Singapore’s Central Business District, this modern dining and social concept blends elevated local flavours with contemporary presentation, offering both comfort and creativity across its food and beverage program. The space is intimate yet energetic, featuring a central bar, cozy booths, and a private dining room....

  • Guest Experience Manager

    4 weeks ago

    Singapur, Singapore Grand Hyatt Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings. Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up...

  • Guest Experience Team Leader

    4 weeks ago

    Singapur, Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Experience, Team Leader

    4 weeks ago

    Singapur, Singapore Four Seasons Hotels Ltd Full time

    Guest Experience, Team Leader page is loadedGuest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...

  • Executive, Guest Experience

    4 weeks ago

    Singapur, Singapore Resorts World at Sentosa Pte Ltd Full time

    Responsibilities Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision-making for the Guest Experience team during daily operations and ad-hoc special events. Provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and...

  • Guest Experience, Team Leader

    4 weeks ago

    Singapur, Singapore Four Seasons Full time

    Join to apply for the Guest Experience, Team Leader role at Four Seasons . About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners...