Estate Manager

2 weeks ago

Singapore Housing and Development Board Full time

What the role is:

Estate Manager (Customer Relations)

What you will be working on:

  • Your responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership.
  • You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants, and take an HDB housing loan.
  • You will provide guidance towards informed housing and prudent financing decisions or process sale or resale transactions of HDB flats.
  • You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports, and draft submissions for management's consideration for deserving cases.
  • Your duties also include day-to-day liaison with applicants/residents, solicitors, and relevant agencies.
  • You may be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers.
  • These duties will give you an in-depth understanding of the HDB flat purchase value chain and opportunities to streamline work processes for customers and staff.

What we are looking for:

  • You should be a good team player with excellent interpersonal skills, possess a customer-service mindset, and the ability to establish rapport with people at all levels.
  • Successful candidates will be offered a 1+1 year contract.
  • All applicants will be notified within 4 weeks of the closing date whether they are shortlisted.

About Housing and Development Board:

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for all ages.

Our continuous innovation and upgrading programmes ensure that the heartland remains our cherished community. Join us in making a difference to the heartlands and communities that matter. Take on the challenge of shaping Singapore's skyline and landscape. With a wide range of opportunities, you play an integral role in redefining public housing and improving lives.

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