Client Relations Centre Ambassador
3 days ago
The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.
Want to join the Cartier team to contribute to the success and culture of the Client Relations Centre (CRC)? Excited to be part of the CRC team to drive client centricity and serve as a centre of expertise for distance sales? Join us NOW as a CRC Ambassador
How Will You Make an Impact?The Cartier Client Relations Centre Ambassador will represent the Cartier brand in all customer contact via telephone, e-mail, live chat, or social media. The Ambassador will handle service, sales, and after-sales requests according to Cartier Quality Standards, representing the brand’s identity and vision at all times. With excellent communication skills, the Ambassador can accommodate all customer requests, including service inquiries and sales.
- Facilitate online and phone sales to achieve set goals and objectives.
- Handle inbound and outbound customer contact via telephone, e-mail, live chat, and social media within the SEAO region.
- Provide brand information to customers and collect valuable feedback to improve services.
- Accurately process all required data/information in appropriate systems/tools following data security policies.
- Escalate system issues promptly and report findings for system improvements if any.
- Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader.
- Follow company policies and procedures, maintaining a professional image at all times.
- Collaborate with the existing Customer Service team for repairs and after-sales service requests.
- Call center/customer service management experience preferred.
- Knowledge of contact center management tools (ideally Salesforce): CRM, interaction management, telephony, and social media management.
- Knowledge of quality monitoring tools and customer satisfaction strategies.
- Operational experience with WFM and scheduling tools in a contact center environment.
- Excellent communication skills; fluency in additional languages (e.g., Mandarin, Vietnamese) is advantageous for servicing diverse clients across Southeast Asia.
- Proven ability to create and sustain positive relationships.
- Knowledgeable about customer service and continuous quality improvement.
- A great opportunity to contribute to the CRC's success and culture at Cartier.
- This role will strengthen your knowledge of luxury and enhance your CRC expertise.
- Numerous opportunities within Cartier and the Richemont Group for career development.
- After shortlisting, you will meet the CRC Manager and HRBP for an interview to get to know you and provide an overview of team dynamics and company culture.
- If successful, you will discover and immerse yourself in the beautiful world of Maison Cartier.
Richemont owns several of the world's leading luxury goods companies, with strengths in jewellery, watches, and writing instruments. Cartier joined the Group in 1988.
#J-18808-Ljbffr-
Client Relations Centre Ambassador
3 days ago
Singapur, Singapore Cartier Full timeJoin to apply for the Client Relations Centre Ambassador role at Cartier Join to apply for the Client Relations Centre Ambassador role at Cartier Get AI-powered advice on this job and more exclusive features. Want to join the Cartier team to contribute to the Client Relations Centre (CRC) success and culture? Excited to be part of the CRC team to drive...
-
Fitness Ambassador
3 days ago
Singapur, Singapore Marina Bay Sands Full timeJoin to apply for the Fitness Ambassador role at Marina Bay Sands Join to apply for the Fitness Ambassador role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedGreeting guests, and providing...
-
Client Relations Manager
3 days ago
Singapur, Singapore Richemont Full timeSince 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly...
-
Client Service Ambassador
3 days ago
Singapur, Singapore Porcelain Pte Ltd Full time2 months ago Be among the first 25 applicants A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While...
-
Singapur, Singapore DBS Bank Full timeOverview Senior Associate, Customer Relations Manager, Customer Centre, CBGO, Group COO – DBS Bank. This role involves managing customer escalations and complaints, governance of customer service issues, and leading guidance to customer relations managers and escalation specialists to identify opportunities for process improvements and coaching....
-
Workplace Ambassador-$3,400/month
3 days ago
Singapur, Singapore Manpower Singapore Full timeJoin to apply for the Workplace Ambassador-$3,400/month role at Manpower Singapore 3 days ago Be among the first 25 applicants Join to apply for the Workplace Ambassador-$3,400/month role at Manpower Singapore Get AI-powered advice on this job and more exclusive features. Location: CapitaSky, Singapore Shift Timing: Monday - Friday (Tentatively 8.30am...
-
Slot Ambassador
3 days ago
Singapur, Singapore Marina Bay Sands Full timeJoin to apply for the Slot Ambassador role at Marina Bay Sands Join to apply for the Slot Ambassador role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesTo attend to players needs. Ensure that all Slot areas...
-
Access Ambassador
3 days ago
Singapur, Singapore Marina Bay Sands Full timeJoin to apply for the Access Ambassador role at Marina Bay Sands Join to apply for the Access Ambassador role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesCustomer RelationsEnsure compliance with regulations...
-
Client Relations Officer
3 days ago
Singapur, Singapore Lawsociety Full timeGloria James-Civetta & Co, a well-established law firm, is looking for a Client Relations Officer to manage front-desk operations, deliver excellent client service, and support administrative tasks. Responsibilities include: Answering and directing phone calls, diverting calls after hours. Greeting clients. Conducting conflict checks and maintaining enquiry...
-
Customer Relations Officer, Call Centre
3 days ago
Singapur, Singapore SimplyGo Pte Ltd Full timeAbout the role SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective...
