Clinic Management Software Support Manager

2 weeks ago


Singapur, Singapore Assurance Technology Pte Ltd Full time

We are seeking a proactive and experienced Clinic Management Software Support Manager to lead our support team and ensure the smooth operation of our clinic management software across client sites. This role requires both managerial and technical skills to coordinate the support team, oversee incident resolution, maintain high customer satisfaction, and act as an escalation point for complex technical issues. Team Management Supervise and lead the support team to provide timely and effective support to end users (clinics, healthcare professionals, and internal staff). Monitor team performance through KPIs and SLAs, providing coaching and training as needed. Organise regular team meetings, briefing, and performance reviews. Schedule Saturday duty and manage workload distribution across the support team. Support Operations Ensure all support tickets, email and WhatsApp are resolved efficiently and documented properly in the helpdesk system. Act as a point of escalation for complex or critical issues that require deeper troubleshooting or coordination with developers. Analyse recurring issues and work with product and development teams to identify and implement long-term solutions. Maintain an up-to-date knowledge base for internal and clients use. Software Oversight Oversee the operational stability of the clinic management software. Coordinate with IT and Development teams to ensure software updates, patches, and bug fixes are roll out smoothly. Monitor system performance, uptime, and key functionality used by clients. Ensure compliance with data protection regulations and internal IT policies. Client Interaction Maintain strong relationships with clinic managers and end-users. Conduct regular feedback sessions and surveys to measure client satisfaction and identify improvement areas. Assist with onboarding new clients and training them on the software when needed. Qualifications Bachelor’s degree or Diploma in IT, Computer Science, Health Information, or related field. 3+ years of manager role experience in software support, preferable in healthcare or clinic management software. Skills & Competencies Strong understanding of clinic workflows and healthcare software. Excellent leadership, communication, and problem-solving skills. Experience with helpdesk / ticketing tools. Ability to diagnose and resolve technical software issues efficiently. Customer-focused mindset with strong interpersonal skills. Familiarity with databases, APIs, and basic troubleshooting of web-based applications. Preferred Experience working with CMS systems. Basic SQL knowledge. Experience with IT service management frameworks. #J-18808-Ljbffr



  • Singapur, Singapore Assurance Technology Pte Ltd Full time

    Clinic Management Software Support Manager Assurance Technology Pte Ltd – Jurong Town We are seeking a proactive and experienced Clinic Management Software Support Manager to lead our support team and ensure the smooth operation of our clinic management software across client sites. This role requires both managerial and technical skills to coordinate the...

  • Clinic Manager

    6 days ago


    Singapur, Singapore GASTROHEALTH CLINIC PTE. LTD. Full time

    Job Title Clinic Assistant Office Hours: 5.5 days Location: Gleneagles and Mount Alvernia Key Responsibilities Clinic Operations & Administration Oversee day-to-day clinic operations, ensuring efficiency, cleanliness, and a professional environment. Manage clinic scheduling, appointment coordination, and patient flow. Supervise and support clinic staff...

  • Clinic Manager

    3 weeks ago


    Singapur, Singapore MD FAMILY CLINIC PTE. LTD. Full time

    Roles & Responsibilities We are looking for an experienced and motivated Clinic Manager to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment. Key Responsibilities: Perform front-desk duties to deliver a smooth and welcoming...

  • Clinic Manager

    2 weeks ago


    Singapur, Singapore STANDARD CLINIC & SURGERY PTE. LTD. Full time

    Job Description Clinic manager Daily operation of medical clinic, rostering of assistants, inventory upkeep and resupply, assist in medical procedure and minor surgeries, acoounts receivables and accounts payable, maintain bank-book and accounts, Attritive renumeration with full employment benefits. Annual leave and Sick leave as per MOM Conversant in...


  • Singapur, Singapore Assurance Technology Pte Ltd Full time

    Assurance Technology Pte Ltd – Jurong Town We are seeking a proactive and experienced Clinic Management Software Support Manager to lead our support team and ensure the smooth operation of our clinic management software across client sites. This role requires both managerial and technical skills to coordinate the support team, oversee incident resolution,...

  • Dental Clinic Manager

    20 hours ago


    Singapur, Singapore Nuffield Holdings Private Limited Full time

    About Nuffield Dental Nuffield Dental is one of Singapore’s leading dental groups, known for quality, innovation, and personalised patient care. With a growing network of clinics offering general to specialist dental services, we are committed to delivering excellence through clinical expertise, operational efficiency, and a people‑first culture. We are...

  • Clinic Manager

    3 weeks ago


    Singapur, Singapore - Full time

    Roles & Responsibilities We are looking for an experienced and motivated Clinic Manager to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment. Key Responsibilities Perform front-desk duties to deliver a smooth and welcoming...

  • Clinic Manager

    3 weeks ago


    Singapur, Singapore Ma Kuang Chinese Medicine & Research Ctr Pte Ltd Full time

    Oversee daily clinic operations to ensure smooth and efficient workflow. Supervise and support clinic staff in delivering high-quality patient service. Manage staff scheduling, inventory, and clinic administrative tasks. Monitor clinic performance, patient satisfaction, and service standards. Handle patient feedback and resolve issues promptly and...

  • Clinic Manager

    2 weeks ago


    Singapur, Singapore Ma Kuang Chinese Medicine & Research Centre Pte Ltd Full time

    Responsibilities Oversee daily clinic operations to ensure smooth and efficient workflow. Supervise and support clinic staff in delivering high-quality patient service. Manage staff scheduling, inventory, and clinic administrative tasks. Monitor clinic performance, patient satisfaction, and service standards. Handle patient feedback and resolve issues...


  • Singapur, Singapore Stroke Support Station Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...