AMS Lead – Microsoft Dynamics CRM

4 weeks ago

Singapur, Singapore Avensys Consulting Full time

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire AMS Lead – Microsoft Dynamics CRM (Banking) . This is an exciting opportunity to expand your skill set and achieve job satisfaction and work-life balance.

Job Summary:

We are seeking a highly motivated and experienced AMS Lead to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and ongoing enhancement of CRM systems that support core banking operations. This role requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.

Key Responsibilities:

AMS Delivery & Operations

  • Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
  • Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
  • Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.

Client & Stakeholder Management

  • Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
  • Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
  • Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.
  • Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
  • Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.
  • Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
  • Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
  • Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 7+ years of experience in IT with at least 3 years in an AMS leadership role.
  • Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.
  • Experience working in the banking or financial services domain is required.
  • Strong understanding of ITIL processes and AMS best practices.
  • Proven experience managing support for integrations with core banking systems, third-party apps, and data services.

Excellent stakeholder engagement, communication, and team leadership skills

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Avensys is an equal opportunities employer and welcomes applications from diverse candidates.

#J-18808-Ljbffr

  • AMS Lead – Microsoft Dynamics CRM l Contract

    4 weeks ago

    Singapur, Singapore Manpower Singapore Full time

    Overview We are seeking a highly motivated and experienced AMS Lead to oversee Application Maintenance and Support (AMS) operations for multiple CRM projects within the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and continuous enhancement of CRM systems that support core...

  • AMS Lead

    4 weeks ago

    Singapur, Singapore Manpower Singapore Full time

    We are seeking a highly motivated and experienced AMS Lead to oversee Application Maintenance and Support (AMS) operations for multiple CRM projects within the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and continuous enhancement of CRM systems that support core banking...

  • AMS Lead

    2 days ago

    Singapur, Singapore U3 Infotech Pte Ltd Full time

    Job Details Location: Raffles City Tower, Singapore Employment Type: 12 contract Domain: Banking & Financial Services Platform: Microsoft Dynamics 365 CRM Salary $12,000 - $14,800 per month About the Role We are looking for a highly motivated and experienced AMS Lead to manage Application Maintenance and Support (AMS) operations for multiple Microsoft...

  • L2 Application Support Analyst

    3 weeks ago

    Singapur, Singapore D L RESOURCES PTE LTD Full time

    Responsibilities Deliver a 1st class Production Support service to CLIENT BANKS Channel’s stakeholders Responsible for availability, incident, problem and capacity management for the applications in scope Response and resolve incidents, problem and user queries through proper analysis Manage communication for Incidents (SLA breaches, Application Major...

  • Support Consultant

    7 days ago

    Singapur, Singapore Illum (9) Pte Ltd Full time

    Provide first and second-level functional and technical support to customers end-users regarding Dynamics 365 Business Central and Dynamics Sales Hub (CRM), including troubleshooting issues and resolving inquiries. Liaise with Technical Consultant on issues with customizations / company addons Document and track support requests and resolutions using a...

  • Microsoft Dynamics 365 Practice Leader | SI

    1 week ago

    Singapur, Singapore Randstad Full time

    Leadership role with a sizable team reporting into this position Exposure to clients across various industries About the company Our client is an established IT Professional service firm who is a market leader here in Singapore. With massive expansion plan in Asia, they are looking to recruit their Microsoft Dynamics 365 Practice Head / Head of Microsoft...

  • Senior Technical Consultant, Dynamics365 Customer Engagement

    7 days ago

    Singapur, Singapore Microsoft Full time

    Overview Senior Technical Consultant, Dynamics365 Customer EngagementMicrosoft South East Community Development Council, Singapore Responsibilities Pre-Sales Support: Provide technical insights and solution proposals for Dynamics 365 CE opportunities, assist with project planning, identify risks, and recommend mitigations. Implementation: Deliver Dynamics...

  • Senior Technical Consultant, Dynamics365 Customer Engagement

    7 days ago

    Singapur, Singapore Microsoft Full time

    Overview Senior Technical Consultant, Dynamics365 Customer Engagement – Microsoft North West Community Development Council, Singapore The Consultant for AI Business Solutions specialises in delivering technical solutions tailored to Dynamics 365 Customer Engagement (CE) that align with customer business goals. Key responsibilities involve translating...

  • Application Support Manager

    4 weeks ago

    Singapur, Singapore Nicoll Curtin Full time

    We are seeking an experienced AMS Lead to manage Application Maintenance and Support (AMS) for multiple Microsoft Dynamics 365 CRM projects in the banking domain . The role will ensure CRM systems remain stable, high-performing, and aligned with business needs, while leading onshore/offshore teams and driving continuous improvement. Key Responsibilities ...

  • Senior Technical Consultant, Dynamics365 Customer Engagement

    7 days ago

    Singapur, Singapore Microsoft Corporation Full time

    Senior Technical Consultant, Dynamics365 Customer Engagement Overview The Consultant for AI Business Solutions specialises in delivering technical solutions tailored to Dynamics 365 Customer Engagement (CE) that align with customer business goals. Key responsibilities involve translating client requirements into Dynamics 365 CE configurations and...