Application Support Manager
4 weeks ago
We are seeking an experienced AMS Lead to manage Application Maintenance and Support (AMS) for multiple Microsoft Dynamics 365 CRM projects in the banking domain . The role will ensure CRM systems remain stable, high-performing, and aligned with business needs, while leading onshore/offshore teams and driving continuous improvement.
Key Responsibilities
- Lead AMS operations for Dynamics 365 CRM, ensuring incident, request, and change resolution within SLAs.
- Oversee system stability, health checks, and capacity planning.
- Act as primary contact for business/IT stakeholders, managing reviews and performance reporting.
- Lead and mentor onsite/offshore teams; coordinate with vendors and partners.
- Drive service improvements, automation, and minor enhancements/CRs.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 7+ years of IT experience, including 3+ years in AMS leadership .
- Strong hands-on expertise in Microsoft Dynamics 365 CRM (Sales, Customer Service) .
- Experience in banking/financial services is required.
- Strong knowledge of ITIL and AMS best practices .
- Proven experience managing CRM integrations with core banking and third-party systems.
- Excellent communication, stakeholder management, and team leadership skills.
This is an initial 1-year FTC.
Seniority level : Mid-Senior level
Employment type : Contract
Job function : Information Technology
Industries : Staffing and Recruiting, Banking, and Investment Banking
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