L2 Application Support Analyst
4 days ago
Responsibilities Deliver a 1st class Production Support service to CLIENT BANKS Channel’s stakeholders Responsible for availability, incident, problem and capacity management for the applications in scope Response and resolve incidents, problem and user queries through proper analysis Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department Drive technical remediation in line with agreed non-functional requirements Evidence continual service improvement of processes and tasks (via automation) Ensures essential process / procedures are followed and contribute to defining standards. Coach and be receptive to coaching to uplift the team’s and your individual knowledge Communicate complex technical issues to business users in a language they understand Contribute in effective knowledge management best practices within team and organization Work closely with 1st & 3rd level support and development teams to ensure incidents, problems and user queries are resolved within SLA Requirements 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications. Strong team player. Flexible and able to manage time effectively. Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision. Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment. Strong understanding of ITIL methodology Essential Technical Skill 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle. Strong working experience in Microsoft Dynamics CRM application production support Strong understanding of Microsoft Dynamics CRM application architecture Excellent troubleshooting skills in Control-m batch issues, SSIS packages Strong automation skills (Unix Shell scripting / Windows batch scripting or any other scripting language) Hands-On experience in writing / debugging scripts, code, and database queries Software Engineering & Change Management Solid understanding and execution of DR & BCP Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools Competent in Microsoft Excel, PowerPoint and Word document Personal Skills Ability to work in a team environment Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority Excellent communication and interpersonal skills with the ability to communicate well at all levels Strong problem solving skills while being process orientated Self-motivating and delivery focused Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner Key Domain/ Technical Skills Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role About us D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs. Interested candidates may reach out directly to our recruiters on whatsapp (Edwin: +65 8 8 3 3 0 1 9 2 | EA License No: 24C2333 | EA Personnel No: R ) #J-18808-Ljbffr
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L2 Application Support
2 weeks ago
Singapur, Singapore OX Consultancy Pte. Ltd Full timeOverview At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management. Experience in application implementation projects in financial institutions would be advantageous. With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment Basic knowledge...
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Application Support
3 weeks ago
Singapur, Singapore INTELLECT MINDS PTE. LTD. Full timeKey Responsibilities Provide L2/L3 application support for Java-based applications used in banking operations. Troubleshoot and resolve application issues within agreed SLAs. Work closely with business users and technical teams to understand and resolve incidents. Perform basic SQL queries to investigate data-related issues. Document recurring issues and...
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L2 Application Support
1 week ago
Singapur, Singapore Unison Group Full timeOverview L2 Application Support (Unix Shell Script, Sql) L1 / L2 Production Support (Unix shell scripting, Sql) Experience in Unix commands, SQL queries Recent experience in working with Java J2EE applications will be additional advantage Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of...
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L2/L3 Application Support
4 days ago
Singapur, Singapore IOTALENTS PTE. LTD. Full timeKey Responsibilities Provide L2/L3 application support for Java-based applications used in banking operations. Troubleshoot and resolve application issues within agreed SLAs. Work closely with business users and technical teams to understand and resolve incidents. Perform basic SQL queries to investigate data-related issues. Document recurring issues and...
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L2 Application Support Engineer
3 weeks ago
Singapur, Singapore Careerally Pte Ltd Full timeAbout the job L2 Application Support Engineer (Java) Key Highlights: Opportunity to work with a dynamic, industry-leading company Opportunities for professional growth and development. Up to $8,500 + Bonus + comprehensive benefits package We are looking for a L2 Application Support Engineer to support day-to-day operations. You will be responsible for...
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Application Support
4 days ago
Singapur, Singapore Adecco Full timeWe are looking for an Application Support - L2 Production with strong technical expertise and leadership skills to oversee IT operations, manage incidents, and ensure smooth service delivery. The role involves driving continuous improvement, coordinating across teams, and ensuring compliance with SLAs and ITIL processes. Leading Corporate Investment banking...
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Application Support Analyst
2 weeks ago
Singapur, Singapore Capula Full timeCapula, a leading global hedge fund headquartered in London, is seeking an Application Support Analyst to join our Singapore office. This role is ideal for technically skilled candidates with strong communication abilities who are keen to support complex trading and middle-office applications in a fast-paced, financial environment. As part of our global IT...
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Application Support Analyst
4 weeks ago
Singapur, Singapore Titansoft Pte Ltd Full timeJoin us to apply for the Application Support Analyst role at Titansoft Pte Ltd About Us Do you have a keen and methodical eye for solving complex puzzles? Are you confident in handling numbers? Do you enjoy navigating data to create meaningful tables and graphs? If so, the role of an Application Support Analyst (ASA) might be perfect for you! As an...
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Application Support Analyst
4 weeks ago
Singapur, Singapore Capula Full timeCapula, a leading global hedge fund headquartered in London, is seeking an Application Support Analyst to join our Singapore office. This role is ideal for technically skilled candidates with strong communication abilities who are keen to support complex trading and middle-office applications in a fast-paced, financial environment. As part of our global IT...
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Java/J2EE Application Support
2 weeks ago
Singapur, Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full timeThis is a 12-month contract, fully onsite role. Responsibilities Provide L2/L3 application support for Java-based applications used in banking operations. Troubleshoot and resolve application issues within agreed SLAs. Work closely with business users and technical teams to understand and resolve incidents. Perform basic SQL queries to investigate...
