Application Support

Company Overview DXC Technology is a global leader in delivering mission‑critical IT services that move the world. We support each other and work as a team, locally and globally, to deliver excellence for customers and colleagues. With a presence in more than 70 countries and over 6,000 customers, we use the power of technology to deliver innovative solutions and solve real business problems. Job Description We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission‑critical system. Training and mentorship will be provided on SOPs, ITSM and usage of monitoring and investigation tools. Roles and Responsibilities Provides day‑to‑day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following: Knowing and understanding the issue, Investigate and perform analysis to determine root cause(s), Provide corrective and preventive solution, If required, Escalate case to L3 or technical support for further investigations, Ensure successful and timely completion of application batch jobs, Propose improvements to address recurring issues and Close monitoring gaps. Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments. Identify opportunities for automation to minimize manual task. Provides 24 X 7 rotating 12‑hour shift support. Requirements Strong problem investigation and solving skills. Has an analytical mindset and able to understand business and functional concepts. Proactive and self‑driven and able to work under pressure with a high sense of urgency. Basic knowledge of Java programming and has some hands‑on coding experience. Possess SQL knowledge and able to construct basic SQL queries. Able to understand and grasp concepts of users’ interfaces, client‑server environment, web technology, operating systems (Unix & Windows), database and middleware. Ability to work effectively both independently & within a team. Good communication skills for interaction with both internal and external stakeholders of all levels. Experience with writing scripts for automation will be an advantage. Experience working with IT ticketing systems will be an advantage. Qualifications Minimum Diploma in IT related discipline. 1 year or more working experience in IT industry. Our Culture and Benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging, and corporate citizenship. We offer competitive remuneration, benefits, training and career opportunities. Extensive resources to support onboarding and continual development, including DXC University. DXC Recognition, a global virtual platform for appreciation and real‑time reward. Referral rewards for bringing friends and family. Flexible leave options, including purchased leave. Charitable and emergency service volunteer days. Employee Assistance Program for well‑being support. How to Apply and Our Commitment to You in Return If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume. We commit to a hiring process that is enjoyable, thorough, and fair, and that allows you to thrive and show the very best version of yourself. Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate diversity and recognize that it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy and are committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of an illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr