Customer Relations Officer

4 days ago


Singapur, Singapore IHH Healthcare Full time

Responsibilities would include , but not be limited to, the following:

  • Provide directions and assistance to all internal and external customers by handling their requests and enquiries
  • Coordinate and conduct Maternity Tours and Hospital Tours
  • To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
  • To go the extra mile and delight patient whenever possible
  • Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
  • To prepare gifts and presentation for hospital’s festivity celebrations
  • Participate in projects and assist in events
  • Perform any other duties or responsibilities assigned by FOM

Requirements:

  • Diploma/ Degree in any discipline
  • Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

  • Customer service oriented and good team player
  • Good interpersonal and communication skills.
  • Preferably with at least 1 year of customer service experience or in the service industry
  • Open to shift work arrangement
  • Patient and compassionate towards guests and patients
  • Bilingual and knowledge of a foreign language will be an asset
  • Good telephone etiquette
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