
Customer Relations Officer
3 weeks ago
Responsibilities would include , but not be limited to, the following:
- Provide directions and assistance to all internal and external customers by handling their requests and enquiries
- Coordinate and conduct Maternity Tours and Hospital Tours
- To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
- To go the extra mile and delight patient whenever possible
- Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
- To prepare gifts and presentation for hospital’s festivity celebrations
- Participate in projects and assist in events
- Perform any other duties or responsibilities assigned by FOM
Requirements:
- Diploma/ Degree in any discipline
- Proficient in Microsoft Office applications (Word and Excel)
Qualities required for this role include:
- Customer service oriented and good team player
- Good interpersonal and communication skills.
- Preferably with at least 1 year of customer service experience or in the service industry
- Open to shift work arrangement
- Patient and compassionate towards guests and patients
- Bilingual and knowledge of a foreign language will be an asset
- Good telephone etiquette
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