Order Management Executive

We are following a hybrid work model with 3 days per week working from the office and 2 days per week working from home.

DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

As the Order Management Executive , you will report directly to the Order Management Manager, APAC and play a key role in sharing the future of DEUTZ APAC. You will be responsible for all aspects of sales order processing – from entering customer orders into the system, creating purchase requisitions for no-stock fulfilments to coordinating with the warehouse team for timely and tracking delivery status to ensure customer satisfaction. Your work will directly contribute to strengthening DEUTZ's presence and competitiveness in APAC.

• Process and verify customer orders, ensuring accuracy in pricing, quantities, and terms in close collaboration with local and global stakeholders.
• Coordinate with both local and global sales and logistics teams to secure on-time delivery of customer orders and proactively resolve potential delays.
• Liaise with warehouse and shipping departments locally and globally to track orders and ensure fulfillment according to customer request dates.
• Maintain and update order-related information in SAP and internal systems accurately for reporting and audit purposes.
• Manage the return and exchange process for defective or incorrect products.
• Ensure timely and accurate creation of Sales Orders, Delivery Notes and Invoices in the ERP system.
• Generate reports on sales revenue, open orders, order fulfilment rates, share insights stakeholders for continuous improvement.
• Communicate with customers regarding order status, shipping details, and any issues affecting delivery.
• Handle customer inquiries and complaints with professionalism, ensuring a high level of customer satisfaction.
• Collaborate with the finance team on month-end closing completion for assigned accounts.

• BSc/BA/Diploma in Supply Chain Management, or equivalent.
• 3+ years professional experience in customer service, order processing in the automotive, industrial and/or capital equipment industry.
• Experience in working with ERP systems (SAP R3/S4 HANA, IBP, BW is a plus).
• Strong communication, time and stakeholders' management skills.
• High level of cultural awareness and ability to work in an international environment.
• Comfortable working with complexity and ambiguity in a highly-matrix organization.
• Fluency in written and spoken English; other Asian languages are a plus
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Passion for digital transformation is a plus.
• Fresh graduates with a passion for learning is welcome.
• Highly experienced candidates may be considered for more senior position.

• Be part of a globally recognized company with a strong innovation-driven culture.
• Work in a diverse, international environment with opportunities for growth.
• Collaborate with international teams and gain exposure to global order management processes and systems.

Send us your detailed application including your salary expectation via Linkedin.

We seek you understanding that only shortlisted candidates may receive feedback on their application.

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. Applicants will be considered regardless of their race, colour, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

• Mid-Senior level

• Full-time

• Machinery Manufacturing