Assistant Store Manager
4 weeks ago
The Assistant Store Manager is responsible for the overall store management by efficiently leading a team and ensuring smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of Sephora and embrace working in a fast-paced environment.
Responsibilities:
- People Management: Recruit, retain, train, and develop the store team, including conducting performance reviews and providing feedback.
- Sales Management: Drive sales, achieve store profitability, and ensure great customer service experience. Set and communicate KPIs to the team, analyze sales and propose action plans.
- Customer Service: Build and nurture a strong relationship with loyal customers, focus on new member recruitment, and manage customer feedback.
- Merchandising: Ensure the store is in good condition, follow merchandising guidelines, and manage stock inventory to minimize shrinkage.
- Cash & Till Management: Train staff on cash handling and shortage prevention procedures, and ensure store funds and deposits are maintained according to Sephora's policies.
Requirements:
- 6 years' experience in store operations or sales management, with 3 years of experience leading and developing a team.
- Experience in retail, FMCG, or hospitality industry is preferred.
- Good analytical skills, proven leadership skills, strong interpersonal communication skills, and proficiency in MS Office.
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