
Field Service Representative
4 weeks ago
We at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Responsibilities- Field Service Coordination: Coordinate an oversee all field service activities, including terminal deployment, service calls, retrieval, and POSM deployment.
- SLA Management: Monitor and enforce service level agreements (SLAs) for all field service operations.
- Reporting and Analysis: Generate comprehensive daily, weekly, and monthly reports for both internal stakeholders and the bank.
- Process Improvement: Streamline and automate internal processes to enhance efficiency and reduce operational costs.
- Bachelor's degree in a relevant field (e.g., engineering, supply chain, or business administration).
- 3-5 years of experience in field service coordination or a similar role.
- Strong understanding of field service operations and logistics.
- Proficiency in using field service management software and tools.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience in the banking or financial services industry.
- Knowledge of POS systems and payment terminals.
- Experience with data analysis and reporting tools.
- You take the shot: You Decide Fast and You Deliver Right
- You are the CEO of what you do: you show ownership and make things happen
- You own tomorrow: by building solutions for the clients and doing the right thing
- You sign your work like an artist: You seek to learn and take pride in the work you do
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