Merchants Customer Service Field Representative

2 weeks ago


Singapore 360 MARKETING SERVICES PTE. LTD. Full time $40,000 - $60,000 per year

We are looking for an energetic, self-motivated, and passionate individual to join our team. You should be proactive and independent.

As the Merchants Customer Service Field Representative, you will be key to auditing and servicing merchants for a financial institution in Singapore. You will be working in the retail environment, and you will be required to visit retail outlets island-wide.

Your responsibilities will include:

  • Visit and service merchants assigned island-wide.
  • Provide insights into the merchants' payment acceptance.
  • Notify merchants of any upcoming marketing campaigns
  • Testing of payment terminals and resolving the issue if any
  • Deploy campaign/marketing POPs, sharing marketing insight with merchants
  • Able to adapt to any ad hoc activities assigned.
    No selling is required.

To be a successful Merchants Customer Service Field Representative, you should have :

  • Previous experience in a customer service role.
  • A proactive attitude, able to work independently and as part of a team.
  • Excellent fluency and communication in English, and other languages are welcomed.
  • A good credit rating
  • Time management and work in a fast-paced environment
  • Experience in handling challenging situations.
  • Able to build good relationships with merchants.
  • 1 year of retail store experience would be an added advantage.
  • Physically fit


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