F&B Store Manager

4 days ago

Singapur, Singapore AMACHA CHAPTER ONE PTE. LTD. Full time
Job Title:

Store Manager / Assistant Store Manager – Amacha Chinatown

Role Purpose:
  • The Store Manager holds full responsibility for the performance and growth of the Amacha Chinatown outlet.
  • Beyond managing daily operations, this role is accountable for driving sales, building a high‑performing team, delivering exceptional customer experiences, and ensuring operational standards are consistently met or exceeded.
Key Responsibilities Store Leadership & Business Ownership
  • Take full ownership of the outlet’s P&L, KPIs, and overall performance.
  • Lead, inspire, and coach the team to achieve sales, service, and efficiency targets.
  • Develop and implement initiatives that drive footfall, upselling, and repeat patronage.
  • Act as the main point of contact between HQ and the outlet, translating brand direction into executable plans.
Operational Excellence
  • Ensure seamless daily operations: opening/closing routines, shift deployment, and smooth service flow across peak periods.
  • Enforce adherence to SOPs in preparation, service, hygiene, and safety.
  • Analyze operational metrics (service speed, wastage, upsell performance) and drive corrective actions.
  • Oversee inventory management and ordering processes to ensure cost control and stock availability.
Sales & KPI Management
  • Monitor, track, and report on sales performance, labor cost ratio, and waste control.
  • Develop strategies with HQ to meet and exceed monthly revenue and productivity targets.
  • Lead the team in executing marketing campaigns, seasonal launches, and new product rollouts.
  • Implement performance incentives and recognition programs to sustain motivation.
Customer Experience & Brand Standards
  • Champion Amacha’s hospitality culture, ensuring every guest receives elevated service.
  • Handle escalated feedback personally, turning service recovery moments into loyalty wins.
  • Monitor store ambience, cleanliness, and merchandising to ensure brand standards are consistently met.
Team Management & Development
  • Recruit, train, and retain a capable and engaged team.
  • Conduct regular performance reviews, coaching sessions, and skill assessments.
  • Build succession within the team by mentoring Assistant Store Managers and senior staff.
  • Uphold a culture of accountability, teamwork, and pride in the brand.
Compliance & Administration
  • Ensure the outlet meets all hygiene, safety, and regulatory standards at all times.
  • Oversee workforce scheduling, ensuring labor costs are within budget while maintaining service readiness.
  • Complete and submit operational reports, financial reconciliations, and audit documents accurately and on time.
  • Liaise with HQ departments (HR, Marketing, Supply Chain) to support broader business initiatives.
Key Requirements
  • Experience: Minimum 4–5 years in F&B with at least 2 years in a managerial role.
  • Skills: Strong leadership, communication, and operational management capabilities.
  • Commercially minded with proven ability to drive sales and manage costs.
    • Hands-on, proactive, and able to make sound decisions under pressure.
    • Passionate about customer service and team development.
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