Technical Support Representative with German

3 weeks ago


Singapur, Singapore Hcl Technologies Full time

Technical Support Representative with German Company description / JD introduction The TECHNICAL SUPPORT REPRESENTATIVE will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction. Responsibilities/ Tasks Perform level 1 resolutions in support of B2B customers; Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications; Maintaining technical proficiency in all hardware and software, utilized by the clients; Uninstall, reinstall software applications; Verify proper hardware and software set up; Resolve username and password problems; Assist with navigation around application menus; Troubleshoot email, VPN and other issues; Collaborate with colleagues and other resources in support of complex issues. Experience/Exposure Previous experience in Customer/Technical Support role or other role that includes interacting with customers. Education/certification High School Diploma Key Skills Required Fluency in both German and English; Knowledge of MS Office, Windows and Internet applications; Excellent interpersonal and communications skills; Willingness to learn and obtain new skills and competencies in technology; Ethics, Team work and Positive attitude. Apply Now Resume Upload File Extension Allowed: Pdf, Doc, Docx | Max File Size: 2MB #J-18808-Ljbffr



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