Technical Support Representative with English

12 hours ago


Singapur, Singapore Hcl Technologies Full time

Overview The TECHNICAL SUPPORT SPECIALIST will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction. Responsibilities Perform level 1 resolutions in support of B2B customers; Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft Office package and other applications; Maintaining technical proficiency in all hardware and software, utilized by the clients; Uninstall, reinstall software applications; Verify proper hardware and software set up; Resolve username and password problems; Assist with navigation around application menus; Troubleshoot email, VPN and other issues; Collaborate with colleagues and other resources in support of complex issues. Experience/Exposure Previous experience in Customer/Technical Support role or other role that includes interacting with customers. Education/certification High School Diploma Key Skills Required Fluency in English (both written and spoken); Knowledge of MS Office, Windows and Internet applications; Excellent interpersonal and communications skills; Willingness to learn and obtain new skills and competencies in technology; Ethics, Team work and Positive attitude. Apply Now File extensions allowed: Pdf, Doc, Docx | Max file size: 2MB #J-18808-Ljbffr



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