Specialist Technical Support

6 days ago

Singapur, Singapore Porsche Full time

Overview The future has many facets: for the courageous, it is opportunity. The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams. Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. Role Specialist Technical Support & Training Porsche Singapore Pte. Ltd. Responsibilities Provide expert technical support and guidance for complex mechanical and electronic systems, including troubleshooting and escalation of unresolved cases via Porsche platforms (PQIS, PVS, PRMS). Collaborate with Porsche AG and regional trainers to stay aligned with technical developments, share feedback, and enhance workshop capabilities. Plan, coordinate, and deliver structured training programs for workshop staff, including onboarding, Porsche e-Learning, hands-on sessions, and preparation for certifications, skill competitions, and model launches. Develop and track technician capabilities, assessing skill levels, creating tailored development plans, and ensuring compliance with Porsche Academy and regional training standards. Serve as the technical authority in cross-departmental meetings, particularly regarding new models, recalls, and technical campaigns. Drive service excellence and workshop performance by supporting continuous improvement initiatives in service quality, turnaround time, and customer satisfaction; developing SOPs and best practices; monitoring and analysing key metrics (FFR, NRF, diagnostic time); and optimising tools, equipment, and software. Coach and develop workshop talent, mentoring Senior and Master Technicians to foster knowledge sharing, high performance, and a culture of continuous learning. Qualifications Singapore Citizens or Singapore Permanent Residents (SPR) preferred. Diploma or Bachelor's degree in Automotive Engineering or a related field. Porsche Certification (Gold or higher) is highly preferred. 5-8 years of technical experience in a premium/luxury automotive workshop, with at least 2 years in a leadership or training role. Strong diagnostic and problem-solving abilities, with proficiency in Porsche diagnostic systems, tools, and platforms (PIWIS, PQIS, PPN, etc.). Strong communication and interpersonal skills with the ability to collaborate effectively with technicians and management. Proficient in planning, preparing and analysing technical reports and KPI dashboards. Organised, proactive, and committed to upholding brand excellence. Possess a Class 3 Driving License with at least 4 years of driving experience. #J-18808-Ljbffr

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