Analytics & Real-Time Monitoring Officer - Workforce Management (Banking Sector Client - Contac[...]
4 days ago
Banking Sector Client - Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - | EA License No. 24C2333 EA Personnel No. R ) Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey. Major responsibilities include: Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level. Monitor call centre agent call time and call metrics Attendance tracking and incident reporting. Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities. Corporate with department heads with other duties. Requirements: Diploma and above Fast on action and work unrepentantly Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring Proficient in Microsoft Office (Word, Excel, Outlook) Able to work in shift including weekends and Public Holiday Work Force Management - Call Centre Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM. Staff forecasting and scheduling Time and attendance tracking Real-time team management/Calls monitoring (Customer Service) Business Reporting and analytics #J-18808-Ljbffr
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Real-Time Monitoring Officer
4 days ago
Singapur, Singapore Private Advertiser Full timeJob Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30 am with a 1‑hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1...
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Singapur, Singapore IBFSG - The Institute of Banking & Finance Singapore Full timeManager / Senior Manager, Workforce and Talent Development The Institute of Banking and Finance (IBF) is driving workforce competency and transformation essential to Singapore’s growth as an international financial centre. Working with industry, government agencies and training providers, IBF equips finance professionals with capabilities to support...
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VP/ED, Client Coverage Banker
1 week ago
Singapur, Singapore BBVA Full timeVP/ED, Client Coverage Banker (TMT Sector) VP/ED, Client Coverage Banker (TMT Sector) Talent & Culture, Asia Corporate & Investment Banking at BBVA Job Purpose & Objectives To support the Client Coverage SEA and India team to explore business opportunities with the clients in the respective geographies primarily in TMT sector along with their business...
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Bank Operations Officer
1 week ago
Singapur, Singapore D L RESOURCES PTE LTD Full timeThis is a back-office operations role in a bank’s Card Operations Processing Centre, specifically within the Reconciliation and Investigation Unit. Your main responsibility is to ensure that the bank’s financial records match actual money movement, particularly for credit card transactions. Responsibilities: Daily reconciliation/proofing of General...
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Banking Sales
6 days ago
Singapur, Singapore D L RESOURCES PTE LTD Full timeWhat we are looking for (ABOUT OUR CLIENT - Banking Sector): - Interested candidates may apply directly or reach out to our recruiters (Edwin Teo; EA Personnel No. R ; Whatsapp ) - Perm Hire Directly With Local Bank in Singapore - Open to Diploma / Fresh Degree Graduates without relevant work experience/certifications in wealth management - About the...
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Client Success Coordinator
2 weeks ago
Singapur, Singapore Manpower Staffing Services Full timeClient Success Coordinator (Event Workforce Projects) Ready to be the engine behind fast-moving workforce solutions? If you thrive in high-energy environments, love the buzz of fast-paced projects, and get a kick out of making things happen for clients — this is your moment. Join us as a Client Success Coordinator (Event Workforce Projects) , where every...
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M/SM, Digital Marketing Specialist
4 weeks ago
Singapur, Singapore Workforce Singapore Full timeWhat the role is: We are looking for a Digital Marketing Specialist, who will be responsible for executing performance-focused integrated campaigns to effectively market our digital properties and initiatives, through both digital and social media channels, to the workforce. One who is analytical, adaptable, and committed to orchestrating best-in-class...
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Finance Analyst
6 days ago
Singapur, Singapore D L RESOURCES PTE LTD Full timeAbout the client/what we are looking for (Banking sector client) Join the client's Technology Operations team which provides IT application services for the Bank. They leverage on best practices in IT business solutions delivery, design and development to meet the Bank’s vision and business objectives. The strategy is primarily driven by the long term and...
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Portfolios and Investments Real Estate
1 week ago
Singapur, Singapore UBS Full timeOverview Join to apply for the Portfolios and Investments Real Estate role at UBS Job Reference # BR Job Type Full Time Your role Are you a real estate expert with strong negotiation skills? Have you got a track record in maximizing portfolio performance? Do you want to be part of formulating and implementing our strategies? If so, we are looking for someone...
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Manager, Real Assets
1 week ago
Singapur, Singapore SS&C Technologies Full timeJoin to apply for the Manager, Real Assets role at SS&C Technologies As a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology. Overview Get To Know Us:...