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Workplace Coordinator
4 months ago
Work Dynamics - Integrated Facilities Management
Job Summary
The Workplace Experience Services Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job ResponsibilitiesServe as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guestsExecute experience services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulationsConduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the ClientSupport data collection, analysis and reporting to ensure alignment with the Clients' goals and objectivesStrive to continually improve experience service performanceAchieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Ensuring Exceptional ServiceWorks collaboratively within the account team in the delivery of Experience Services.Assists with third party vendor relationships and service partners to provide maximum service deliveryIntuitive service delivery, anticipating needs or concerns exceeding Client expectationsBuilds meaningful lasting relationships with Client employees and guests.Visibly engaged and well known in the workplaceEnsure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintainedReceives and responds to all requests or issues, including a personal follow up to Client employees to ensure questions / requests are answeredIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occurEngage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficienciesAssistance and flexibility with Client events as needed to ensure flawless deliveryProvide administrative and operational excellence for soft servicesPerform additional job duties, as reasonably requested
QualificationsDiploma or above preferred2 years or more relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferredExceptional customer service skills and professionalism with a passion for hospitalityAbility to manage multiple priorities and deliver results in a fast-paced environmentHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to work independently - strong prioritization and time management skillsAbility to work with diverse teams - lead and/or follow; respectful, cooperative, accountableExcellent verbal and written communication skills with the ability to communicate professionallyExcellent organizational skills and process managementAbility to adapt to new devices, technology, and applications
