Major Incident Management Process Specialist
2 days ago
- You should have prior working experience and the ability to define and establish the Major Incident Management (MIM) process from scratch after understanding the current landscape of the customer. Your role will involve identifying gaps in the current ways of working to ensure the MIM Process functions effectively for a Global application support model. Knowledge of ITSM tools like ServiceNow or Summit will be necessary to define and integrate the MIM Process.Collaboration with stakeholders across business areas, IT support teams, L1 Help desk, etc., will be crucial in defining and formulating the MIM process. You will be responsible for defining the workflow and RACI involved in the MIM process and obtaining the required approvals to make the Standard Operating Procedure (SOP) effective.As a Major Incident Management process document writer, you should be well-versed in ITIL processes and possess excellent knowledge of the Major Incident Management process. You will need to define the communication protocol and channels to be used after the closure of a Major incident. Additionally, you will be required to collect and report Major incident process metrics across portfolios, including creating problem management records, conducting root cause analysis, etc.Having prior work experience in running the Major Incident Management process across portfolios is essential for this role. You should be able to report and measure the effectiveness of the Major Incident Management process using metrics and address any gaps and concerns raised by stakeholders. Knowledge of working in the Pharma industry involving GxP applications as a managed service will be an added advantage.Your total experience should be 8 years, and mandatory skills required for this role include expertise in Major Incident Management process and ITIL Process.,
Sign-in & see how your skills match this job
- Major Incident Management Process Specialist
Sign-in & Get noticed by top recruiters and get hired fast
#J-18808-Ljbffr-
Major Incident Manager
3 days ago
Singapore Tangspac APAC Full timeClient Description: Job Description: **Position: Major Incident Manager** **Employment Type: 1-year Agency Contract (Highly Renewable)** **Location: Alexandra** **Job Objectives** Monitor and to manage the technology Incidents impactingvgroup businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. The...
-
Incident Resolution Manager
18 hours ago
Singapore beBeeRecovery Full time $90,000 - $120,000Job OverviewThe Disaster Recovery Specialist plays a pivotal role in ensuring seamless delivery of quality incident management services. This position requires an individual with strong leadership skills, excellent communication abilities, and a proven track record in managing complex incidents.Main ResponsibilitiesEnsure alignment with processes by...
-
IT Incident Management Specialist
4 days ago
Singapore NTT SINGAPORE PTE. LTD. Full time**Responsibilities** - Assess and triage incidents and threats - Point of contact for all major incident incidents to manage and track incidents from opening to closure - Respond to a reported incident, identify the cause and initiate the incident management process - Oversee incident management process, team members and stakeholders involved in resolving...
-
Incident Manager
4 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesIncident ManagerThe Incident Manager has the primary responsibility is to ensure consistent delivery of quality Major Incident Management services.These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies.The...
-
Incident Manager
4 days ago
Singapore NTT Limited Full timeMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. The Incident Manager has the...
-
Vp Incident Manager
1 week ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeWorking for Financial institution, you will be part of Service delivery team performing Senior Incident Manager role As a Major Incident Manager, you will take ownership of ensuring technology services from mínimal disruptions, and other service impacts by leading service delivery teams restore services quickly, safely and sustainably. Through education...
-
Incident Manager
7 days ago
Singapore NTT DATA Asia Pacific Full timeJoin to apply for the Incident Manager role at NTT DATA Asia Pacific Join to apply for the Incident Manager role at NTT DATA Asia Pacific Get AI-powered advice on this job and more exclusive features. Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading...
-
Incident Manager
2 weeks ago
Singapore NTT Limited Full timeMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. The Incident Manager has the...
-
Mt - Incident Manager
2 weeks ago
Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full timeIncident Manager Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals. We are currently looking for an Incident Manager to...
-
Incident Manager
7 days ago
Singapore NTT Ltd. Full time $90,000 - $120,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Incident ManagerThe Incident Manager...
