Position : Customer Service Executive

4 weeks ago


Singapore Singapore Jobs Full time
Overview

Position: Customer Service Executive (Freight)

Location: Changi Airfreight (With WFH Flexibility to be discussed)

Working hours: 5 Days Work Week – Monday to Friday: 8.30 AM to 5.30 PM

Salary (commensurate with experience): Up to $3,000 + AWS + Performance Bonus + 14 Days Annual Leave + Transport Allowance

Duration: Permanent

Industry: Logistics

Responsibilities
  • Shipment Coordination & Execution – Manage end-to-end import and export operations, ensuring smooth execution of shipments.
  • Coordinate with airlines, shipping lines, trucking companies, and warehouse teams for cargo movement.
  • Monitor shipment progress and proactively address any issues or delays.
  • Customer & Stakeholder Management – Act as a key point of contact for clients, providing timely updates and addressing inquiries.
  • Liaise with customs brokers and regulatory authorities to ensure compliance with all import/export regulations.
  • Work closely with internal sales and finance teams to ensure accurate documentation and billing.
  • Documentation & Compliance – Prepare and verify shipping documents (bills of lading, airway bills, customs declarations, invoices).
  • Ensure adherence to local and international trade regulations and company SOPs.
  • Maintain accurate records of shipments, costs, and operational performance.
  • Problem-Solving & Process Improvement – Identify operational inefficiencies and propose improvements for better workflow and cost savings.
  • Handle exceptions and troubleshoot issues related to cargo handling, customs clearance, and documentation.
Requirements
  • Minimum 2 years of experience in freight forwarding or logistics operations
  • Proficiency in Microsoft Office and preferably in freight forwarding software
  • Strong understanding of import/export procedures, customs clearance, and trade regulations
  • Hands-on experience working with shipping lines, airlines, and trucking vendors

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