Position: Customer Service Officer

1 week ago

Singapore Singapore Jobs Full time
Overview

Position: Customer Service Officer (Inquiry/Quotation)

Location

Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)

Working hours

5 days' work week, Monday to Friday 8.30am to 5.30pm

Salary

Up to $4200 + Bonus

Duration

Permanent

Industry

Semiconductor & Electronic

Responsibilities
  • Provide good customer support to our corporate customers, including end-to-end management of customers' orders and requests
  • Respond promptly to customers' inquiries, including requests for quotations, service support and documentation
  • Prepare and submit quotations to customers promptly
  • Prepare and submit documents required by customers in their respective management systems
  • Proactively update customers on their order status and shipment schedules
  • Maintain accurate and updated records of spare parts price lists for customers
  • Coordinate and liaise with customers, forwarders and internal departments to fulfil customers' orders and ensure timely execution of shipments
  • Prepare and submit documentation to assist customers with custom queries
  • Work closely with internal teams to manage customers' issues & solution implementation
Requirements
  • Degree or Diploma holder with at least 3 years of relevant working experience
  • Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
  • Strong command of spoken and written English
  • Able to work after office hours when required
  • Bilingual in English and Mandarin to liaise with Chinese speaking clients who converse in Mandarin only
  • Email:
Seniorities
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Semiconductor & Electronic

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