Centre Manager
1 month ago
Founded in September 2013, the Aureus Group has revolutionized music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, solidifying its position as an industry pioneer.
With a purpose to empower every student through creative arts education, Aureus is shaping a future where every student will develop intellectual, emotional, physical, and spiritual gifts that prepare them to overcome and seize the challenges and opportunities presented in the 21st century and beyond.
Mission of the Position
The primary mission for the Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Divisional Head of Growth, the Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.
The Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.
Key Responsibilities
Performance Enhancement and Feedback - Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
Enhance Centre Experience-
Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
Sales and Growth-
Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
Workplace Culture and Etiquette - Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
Customer Relationship Management-
Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
Communication and Transparency-
Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
Aureus Curriculum System-
Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
Documentation and Reporting-
Tracking and reporting team evaluations, development, and improvement plans.
Ad- Hoc-
Performing and fulfilling additional duties as assigned by the Management.
Hiring Criteria:
At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
Must be available to work retail hours and on both weekends
Strong sense of adaptability and leadership
Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
Positive, extroverted, and outgoing personality with the passion for customer service
Key Criteria/Requirements
The applicant should have a minimum of 4 years of experience in the related field and at least 2 years in a managerial-level position.
The successful applicant must be flexible and available to work on weekends.
We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
Strong verbal and written communication skills are essential for effective collaboration and leadership.
Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.
-
Centre Manager
2 hours ago
Singapur, Singapore Aureus Group Pte Ltd Full timeCompany:Aureus Group Pte.LtdPosition:Centre ManagerLocation:SingaporeCompensation:$4,000- $4,500 monthly (+ monthly sales incentives up to $1,400)Company DescriptionFounded in September 2013, the Aureus Group has revolutionized music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to...
-
Centre Manager
1 month ago
Singapur, Singapore NTUC Health Full timeJob Description You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Client's enquires, feedbacks and complaints and client's behavior management. A. Manage daily centre operations Ensure the smooth management of centre operations e.g....
-
Centre Manager
2 weeks ago
Singapur, Singapore NTUC Health Full timeJob Description You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Client's enquires, feedbacks and complaints and client's behavior management. A. Manage daily centre operations Ensure the smooth management of centre operations e.g....
-
Centre Manager
4 weeks ago
Singapur, Singapore NTUC Health Full timeJob Description You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Client's enquires, feedbacks and complaints and client's behavior management. A. Manage daily centre operations Ensure the smooth management of centre operations e.g....
-
Centre Manager
2 weeks ago
Singapur, Singapore Aureus Academy Full timeThe focus will be on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.Established in September 2013, Aureus Academy is Singapore's leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually...
-
Centre Manager
2 weeks ago
Singapur, Singapore Aureus Academy Full timeThe focus will be on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres. Established in September 2013, Aureus Academy is Singapore's leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually...
-
Centre Manager
4 weeks ago
Singapur, Singapore THE WRITE CONNECTION PTE. LTD. Full timeRoles & ResponsibilitiesThe Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.We...
-
Centre Manager
4 weeks ago
Singapur, Singapore THE WRITE CONNECTION PTE. LTD. Full timeRoles & ResponsibilitiesThe Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.We...
-
Assistant Centre Manager
2 hours ago
Singapur, Singapore Aureus Group Pte Ltd Full timeCompany:Aureus Group Pte.LtdPosition:Assistant Centre ManagerLocation:SingaporeCompensation:$3,500 monthly (+ monthly sales incentives up to $1,400)Mission of the PositionThe primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre...
-
Assistant Centre Manager
1 month ago
Singapur, Singapore Aureus Group Pte Ltd Full timeMission of the PositionThe primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving...
-
Assistant Centre Manager
4 weeks ago
Singapur, Singapore Aureus Group Pte Ltd Full timeMission of the PositionThe primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving...
-
MindSpace Centre Manager
2 months ago
Singapur, Singapore MindChamps Full timeJOB DESCRIPTION:Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.RESPONSIBILITIES: Oversee the daily...
-
MindSpace Centre Manager
4 weeks ago
Singapur, Singapore MindChamps Full timeJOB DESCRIPTION:Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.RESPONSIBILITIES: Oversee the daily...
-
Centre Manager
2 weeks ago
Singapur, Singapore NTUC Health Full timeJob Description At NTUC Health, we believe age is just a number Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us Our goal is to make our seniors' lives more fulfilling. That is why our community and...
-
Centre Manager
2 weeks ago
Singapur, Singapore RECRUITPEDIA PTE. LTD. Full timeRoles & ResponsibilitiesOur client operates in the music education sector and is currently expanding their operations. They are seeking a Centre Manager to join their Education Team in Singapore. This role aims to enhance the performance of the existing team located in multiple accessible areas across the country.Duties of Centre Manager:Make a specific...
-
Centre Manager
4 weeks ago
Singapur, Singapore RECRUITPEDIA PTE. LTD. Full timeRoles & ResponsibilitiesOur client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.Duties of Centre Manager: Make a specified number of...
-
Job Title: Centre Manager
3 weeks ago
Singapur, Singapore Nala Groups Full timeJob Title: Centre Manager / Assistant Centre Manager Number of Positions: 20 Working Hours: 9:00 AM - 7:00 PM / 10:00 AM - 8:00 PM Compulsory weekend work Rest days on weekdays (back-to-back off days) Working Days: 5 days per week Location: Mainland Singapore Industry: Retail Music School Basic Salary Range: SGD 4,000 - 4,500 (Open to negotiation)...
-
Premier Centre Manager
2 months ago
Singapur, Singapore OCBC Bank Full timePremier Centre Manager (Seremban)-(230002FE) Description To effectively and efficiently manage the Branch resources to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Manage the Branch Sales and Sales Support Team of Consumer Banking for Premier Centre to achieve revenue targets for the branch. ...
-
Data Centre Facilities
2 months ago
Singapur, Singapore NCS Full timeResponsibilities • Ensures operational services are delivered in accordance to project requirements. • Monitor and report to client on the SLA/KPI of the in-scope DCFM service. • Ensure respective operational service levels are met. • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of Change...
-
Data Centre Facilities
2 months ago
Singapur, Singapore NCS Group Full timeResponsibilities • Ensures operational services are delivered in accordance to project requirements. • Monitor and report to client on the SLA/KPI of the in-scope DCFM service. • Ensure respective operational service levels are met. • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of Change...
